ICT Change Manager at I&M Bank

Job Description

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I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.

Primary Responsibilities

Plan, review and implement the change management process and ensure policy conformance. Chair all CAB and ECAB meetings in the absence of the CAB/ECAB chair person and ensure TCAB rules are adhered to. Ensure that Standard Changes are defined, and the list of standard changes are kept up to date. Ensure that approved changes are implemented in accordance with the approved change/release plan. Work with Project Managers and IT Production Support Team on the pipeline projects to ensure efficiency, and process adherence while transitioning to UAT or production. Analyze change records, develop monthly reports on the trends or problems to improve Change Management process (CSIP). Support Continuous Integration , continuous Development (CI/CD) pipeline across technology. Drive change and release Management Automation. Drive alignment with other key processes (Incident Management, Problem Management & Devops) as well as Business continuity functions. Produce Regular Management reports. Ensure all changes on the configuration items are reported, ticketed, classified, prioritized, and assigned appropriately within the ITSM. Co-ordinate ECAB (Emergency CAB) meetings/approvals. Monitor and Reviewing activities of individuals and teams that build and test changes to ensure conformance to change policy. Disseminate information to the management and staff concerned. Assist with the preparation of RFC, review, and other Change related documentation (minutes, agendas, actions, FSC etc.) Support Implementation of a configuration Management Database. Act as the point of contact during internal/external audits on IT Change Management.

Person Specifications

Bachelor’s degree in IT/Computer Science. At least 7 years’ relevant working experience. Excellent communication and interpersonal skills. Excellent problem solving and decision making skills. Excellent change management and people management skills. Experience of implementation of ITSM Principles. Practical Understanding of ITIL framework.