ICT Manager
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Job summary
The ICT Manager will provide strategic and technical leadership in the planning, implementation, and governance of all information and communication technology systems at the East Africa Tea Trade Association (EATTA). The role is key to ensuring the stability, security, and continuous improvement of EATTA’s core business systems, including the Integrated Tea Trading System (iTTS), while aligning technology initiatives with the Association’s strategic objectives, member needs, and regional trade policies.
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
5 years
Job descriptions & requirements
Reporting To: Managing Director
Supervises: ICT Officer – Networks, ICT Officer – Systems, ICT Systems Developer, and
Consultants
Location: Mombasa
Who we are
The East Africa Tea Trade Association (EATTA) is a voluntary, non-profit umbrella body representing the interests of the tea industry in Africa. We are seeking a qualified and motivated ICT Manager to join our team in Mombasa.
Key Responsibilities
1. ICT Strategy and Governance:
• Develop, implement, and monitor EATTA’s ICT Strategy and Annual ICT Work Plan in alignment with organizational objectives
• Advise the Managing Director and Board Committees on ICT risks, investments, and emerging technologies.
2. Systems Development and Digital Transformation:
• Oversee the design, development, and maintenance of the Integrated Tea Trading System (iTTS), ensuring availability, reliability, and scalability.
• Champion innovation and adoption of digital solutions that enhance EATTA’s role in the regional tea value chain, including traceability, sustainability reporting, and digital payments.
3. ICT Infrastructure and Security Management:
• Manage EATTA’s hybrid IT infrastructure (on-premises and cloud – Azure and AWS), networking equipment, and end-user devices.
• Implement and monitor cybersecurity controls (Cisco Firepower, FortiGate, endpoint protection, and intrusion detection systems) to safeguard organizational data and ensure business continuity.
4. ICT Policy, Risk, and Compliance:
• Develop and enforce ICT policies, standard operating procedures (SOPs), and user guidelines covering data security, system usage, and ICT ethics.
• Conduct regular ICT risk assessments and implement mitigation measures to address operational and strategic ICT risks.
5. Business Continuity and Member Support:
• Ensure uninterrupted availability of trading systems during auction sessions through proactive monitoring, redundancy planning, and incident response.
• Maintain service level agreements (SLAs) with stakeholders and drive continuous improvement of system performance and user experience
6. Capacity Building and Stakeholder Engagement:
• Build ICT capacity among staff and members through training on digital systems, cybersecurity, and online auction processes.
• Represent EATTA in inter-agency technical working groups and contribute to policy discussions on e-commerce, data governance, and digital agriculture
7. Other Duties:
• Perform any other relevant duties as may be assigned from time to time.
Qualifications and Experience
• Bachelor’s degree in Computer Information Systems, Information Technology, or Computer Science.
• Master’s degree in Project Planning and Management, ICT Management, or Business
Administration will be an added advantage.
• Minimum of 5 years of progressive ICT experience, with at least 2 years in a managerial or leadership role.
• Proven expertise in managing hybrid ICT infrastructure (on-premises and cloud), systems administration, network security, and enterprise applications.
• Hands-on experience managing mission-critical trading or financial systems, preferably in commodity exchanges or digital marketplaces.
• Strong working knowledge of Microsoft 365, Azure, AWS, VMware, Cisco networking, and enterprise monitoring tools.
• Professional certifications such as ITIL, CCNA, PRINCE2, or equivalent is desirable.
• Experience in the tea industry will be an added advantage.
Job Working Conditions
• Normal office environment with occasional evening or weekend work.
• Fieldwork and travel may be required
Why Join Us?
EATTA offers a competitive salary and benefits package commensurate with qualifications and experience. You will join a dynamic team committed to innovation, excellence, and positive impact across the tea industry.
How to Apply
Interested and qualified candidates are invited to submit their application letter and detailed curriculum vitae (CV)
The deadline for submission of applications is 13th February 2026.
Only shortlisted candidates will be contacted.
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