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1 month ago

Job Summary

This role involves IP technical, infrastructure, and IT services, including in-house and customer service integration. The ideal candidate will possess broad knowledge of IT and ERP systems, excellent problem-solving skills, and critical thinking abilities to identify and resolve potential issues. The candidate should also have a solid understanding of technology to improve and automate business processes.

  • Minimum Qualification : Bachelors
  • Experience Level : Senior level
  • Experience Length : 10 years

Job Description/Requirements

Report to: TBA
Job Location: Kenya and other locations as communicated


Main Tasks & Responsibilities:

Infrastructure Management:

  • Ensure the infrastructure operates with the right link and cost budget, maintaining the required service level.
  • Plan and implement projects according to timelines.
  • Upgrade, optimize, and reduce costs.
  • Advise management on technology solutions to increase efficiency, save costs, and improve margins.

SLA and Performance Management:

  • Ensure all services operate within the required SLA with the highest possible efficiency.
  • Manage spares, tools, equipment, and skills to maintain uptime and performance for all services and infrastructure.
  • Optimize all services for maximum efficiency.

Operations:

  • Monitor all services, links, and infrastructure 24/7, with an established escalation matrix. Avoid single points of failure.
  • Conduct regular customer meetings alongside colleagues to provide updates on service delivery, project progress, improvement plans, and upgrade options.
  • Manage and deliver customer and infrastructure-related projects on time.

Reporting:

  • Provide regular reports on operations, improvements, KPIs, upgrades, and asset utilization.

Asset Management:

  • Ensure all assets are in proper working or storage condition, tagged with purchase, installation, repair, RMA, and other details.
  • Maximize asset monetization and highlight this area in reports.

Team Management and Collaboration:

  • Manage and mentor direct reports, assigning responsibilities and work schedules as needed.
  • Train the department and other teams, including NOC, Satellite, and others, on the integration of RF and IP services.
  • Collaborate with other departments to offer the best services to customers, manage infrastructure, meet SLA, and produce monitoring and performance reports.

IT:

  • ERP and Automation: Align with the company's vision on ERP implementation and automation, drafting policies to support the requirements.
  • Lead the IT team to achieve company goals and support staff in managing network security, web security, and devices.
  • Implement platforms to automate workflows and processes, integrating services for internal monitoring, management, and customer reporting.

Education Qualifications:

  • Bachelor's degree in Computer Science with 10+ years of experience in IP and IT infrastructure management. Experience in the telecom industry is an added advantage.
  • Certifications: CCNP, CCNA, IP, CCSE, CCIE.

Skills & Knowledge:

  • Knowledge of SPF, Ethernet, Frame Relay, DHCP, MPLS, SDWAN, DNS, IP address administration, domain management, Layer 2 and Layer 3 switching protocols, and transport protocol ATM.
  • Over 5 years of experience with Cisco, Juniper, Sophos hardware and IOS (routers, switches).
  • 5+ years of experience in a Telecom/ISP/MSO environment.
  • At least 5 years of hands-on experience troubleshooting complex large-scale TCP/IP networks, with a minimum of 2 years in an ISP/MSO environment.
  • Experience working with submarine cable topology.
  • Knowledge of ERP automation systems.

Important Safety Tips

  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
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