It Support – Tanzania

Our client is seeking a motivated and customer-focused IT Support professional to provide first-level technical assistance to users and support the smooth operation of IT systems and applications.

The successful candidate will be responsible for responding to user support requests, troubleshooting basic technical issues, escalating complex incidents where necessary, and ensuring that users receive timely and effective technical support.

Responsibilities

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• Provide first-level IT support to users through available support channels.
  
• Receive, log, track and resolve user incidents and service requests.
  
• Troubleshoot common hardware, software, connectivity and system-related issues.
  
• Provide guidance to users on basic IT systems and applications.
  
• Escalate unresolved or complex technical issues to the appropriate second-level support teams.
  
• Follow established IT support procedures, processes and escalation protocols.
  
• Maintain accurate records of incidents, requests and resolutions.
  
• Monitor outstanding support requests and ensure timely follow-up and closure.
  
• Support user access, account and basic system-related issues as required.
  
• Contribute to a positive user experience by providing professional, responsive and courteous support.
  
• Perform other related IT support duties as assigned.
  

Qualifications

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• Diploma or Bachelor's degree in Information Technology, Computer Science, Information Systems, Data Analytics, or a related field.
  
• 0–1 year of relevant experience in IT support or a related technical environment.
  
• Basic understanding of computer hardware, software, networks and IT systems.
  
• Good troubleshooting and problem-solving skills.
  
• Good communication and interpersonal skills.
  
• Ability to work effectively with users at different levels.
  
• Strong willingness to learn and develop technical skills.
  
• Ability to work in a structured, customer-focused support environment.
  

How to Apply

Tanzanian applicants are preferred due to logistical considerations. Send your CV to jobs@sheerlogicltd.com by 23rd September 2026. Quote the job title as the subject head.