IT Support Technician

Main Job Tasks and Responsibilities

• Shared responsibility for front-line helpdesk support.
• Handle support escalations.
• Assistance with remote computer deployments.
• Perform desktop troubleshooting.
• IT project planning and consulting for Medbill and her clients.
• Install and maintain network infrastructure including firewalls and VPN.
• SQL Database maintenance.
• Interface with vendors for purchases and support incidents.
• Management/Support for Azure resources.
• Perform IT Security tasks such as SOC responses to SIEM and EDR tools.
• Perform security hardening of servers and workstations.
• Assist with IT-related compliance for HIPAA standards.
• Develop SOPs to streamline support processes.
• Produce documentation for processes and solutions.
• Other duties as required.

Education and Experience

• Degree in Computer Science or equivalent
• Customer service experience is a must

Key Competencies

• Well organized and good time management
• Excellent verbal and written communication skills
• Critical thinking (problem analysis and problem-solving skills)
• Excellent customer service
• Able to work well in a team and provide knowledge transfer to other team members

Technical Competencies

• Microsoft Active Directory and Entra ID
• Microsoft Windows / Office 365
• Windows Server 2012+
• Network Concepts (DNS, DHCP, Routing, Firewalls, VPN)
• Security Operations
• Disaster recovery and Business Continuity planning and testing

Pay

120,000 KSH/Monthly 

Availability 

Must be available to work certain hours that coincide with U.S. time zones