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Skills Assessment
4 weeks ago

Job Summary

Remote contracting position providing second-level technical support of technology with Medbill and her MSP client organizations. Reporting to the IT Services Manager. Medbill is a fast-growing billing services company in the DME (Durable Medical Equipment) and HME (Home Medical Equipment) industry located in the United States.

  • Minimum Qualification: Bachelors
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements

Main Job Tasks and Responsibilities

  • Shared responsibility for front-line helpdesk support.
  • Handle support escalations.
  • Assistance with remote computer deployments.
  • Perform desktop troubleshooting.
  • IT project planning and consulting for Medbill and her clients.
  • Install and maintain network infrastructure including firewalls and VPN.
  • SQL Database maintenance.
  • Interface with vendors for purchases and support incidents.
  • Management/Support for Azure resources.
  • Perform IT Security tasks such as SOC responses to SIEM and EDR tools.
  • Perform security hardening of servers and workstations.
  • Assist with IT-related compliance for HIPAA standards.
  • Develop SOPs to streamline support processes.
  • Produce documentation for processes and solutions.
  • Other duties as required.


Education and Experience

  • Degree in Computer Science or equivalent
  • Customer service experience is a must


Key Competencies

  • Well organized and good time management
  • Excellent verbal and written communication skills
  • Critical thinking (problem analysis and problem-solving skills)
  • Excellent customer service
  • Able to work well in a team and provide knowledge transfer to other team members


Technical Competencies

  • Microsoft Active Directory and Entra ID
  • Microsoft Windows / Office 365
  • Windows Server 2012+
  • Network Concepts (DNS, DHCP, Routing, Firewalls, VPN)
  • Security Operations
  • Disaster recovery and Business Continuity planning and testing


Pay

120,000 KSH/Monthly 


Availability 

Must be available to work certain hours that coincide with U.S. time zones

Important Safety Tips

  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
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Why is there a skills assessment?
The employer wants to assess each candidate equally and fairly, and give you the opportunity to show your abilities.
How long is the assessment?
Normally between 25 - 45 mins depending on the skill being assessed.
Can I retake the assessment?
No, you can't re-take an assessment
Make sure you are ready and can focus 100% with no distractions.

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