IT Technician

ABOUT THE COMPANY

We started in 2015, scouting for a site location in Lake Victoria. We met countless stakeholders - many of whom would become our greatest advocates.

JOB SUMMARY

Skills and qualifications:Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.2+ years of experience in IT support, preferably in a multi-site or field-based environment.Strong troubleshooting skills in Windows, Android, and common business applications.Familiarity with basic networking concepts (LAN/Wi-Fi, routers, IP configuration).Excellent communication skills and a service-oriented mindset.Comfortable working in field environments (farm sites, hatcheries, depots).Experience with IT asset management systems (ERPNext, Odoo, or similar). PreferredKnowledge of endpoint management tools (MDM, antivirus, remote desktop support). PreferredBasic understanding of network security and CCTV systems. PreferredBenefit:Visibility into the world’s fastest growing aquaculture company.Ideal for a candidate looking to dive into a mission-oriented Organization.The team is committed to the candidate’s success and will provide coaching, mentorship, and unique exposure to people and experiences that come from the most successful leaders in the entrepreneurial community and the social sector.

RESPONSIBILITIES

Device Support & Asset ManagementSet up, configure, and maintain company laptops, phones, printers, tablets, and other digital devices.Ensure proper device tagging, inventory tracking, and documentation in the IT asset management system (e.g., ERPNext).Perform routine troubleshooting, software updates, and preventive maintenance.Coordinate device repairs, replacements, and warranty claims.Support implementation of device usage policies and access controls across user levels.User Support & TrainingServe as the first point of contact for IT-related issues across farm departments (onsite and remote).Respond to user requests efficiently and document solutions for knowledge sharing.Provide basic training to staff on digital tools, applications, and cybersecurity awareness.Collaborate with the Technology team to roll out new systems and ensure user adoption.Maintain a culture of excellent service, communication, and accountability.Network & Systems SecurityMonitor and maintain local networks, routers, access points, and cabling.Troubleshoot connectivity issues across farm sites and coordinate with service providers when needed.Support network configuration for IoT devices (feed systems, cameras, sensors, etc.).Assist in implementing and enforcing data protection, password, and backup policies.Report and help mitigate potential cybersecurity risks or incidents.

REQUIRED SKILLS

IT support, Analogue circuits (electronic circuit), Workstation management, System administration

REQUIRED EDUCATION

Diploma, Associate's degree