Key Account Manager

ABOUT THE COMPANY

How Pesapal Works
Pesapal provides a simple, safe and secure way for individuals and businesses to make and accept payments in Kenya.
At Pesapal, our vision is to be Africa’s safest and most convenient way to pay and get paid.
Our mission is to be a leading Payment Service Provider in Africa that offers Digital financial services for individuals and businesses.

JOB SUMMARY

Education/Experience Needed:· Bachelor's degree in business, Marketing, or related field· 5+ years' experience in Account Management, Relationship Management, or B2B Sales· Experience managing strategic or enterprise-level clients· Strong commercial acumen and understanding of revenue growth strategies· Experience in fintech, payments, or technology solutions is an advantageKey Attributes:· Executive relationship manager: Confident engaging C-level stakeholders, building credibility, and representing the clients' interests internally.· Commercially accountable: Consistently deliver on revenue, retention, and forecast commitments, treating account performance as a personal responsibility.· Strategic account leader: Develops and executes proactive growth plans and leads strategic business reviews that align with client goals and long-term value.· Proactive problem manager: Anticipates risks, addresses challenges early, and takes ownership of issue resolution before escalation is required.

RESPONSIBILITIES

Revenue Growth & Strategic Account Management· Own revenue performance across assigned key accounts, driving sustained growth and retention· Identify and convert cross-sell, upsell, and expansion opportunities within strategic accounts· Lead commercial discussions for new services, product adoption, and account expansion initiatives· Align internal sales, product, and marketing efforts to support client growth strategies· Develop and execute structured account plans with defined objectives, milestones, and growth pathways· Use client performance data, industry trends, and competitive insights to shape account strategies· Lead periodic strategic business reviews to evaluate account health, performance, and future opportunities· Proactively identify commercial risks and implement mitigation plans to protect revenue and relationshipsClient Relationship Management· Serve as the senior relationship owner for key merchants, maintaining executive-level engagement· Develop a deep understanding of merchant business goals and translate them into tailored, value-driven solutions.· Act as the voice of the client internally, aligning teams to deliver on commitments and expectations· Build long-term trusted advisor relationships that drive loyalty and partnership depth· Lead issue resolution and escalations with accountability and a solutions-focused approach· Monitor product adoption and usage trends to identify optimization and growth opportunities.Reporting & Performance Leadership· Provide structured performance insights and account analytics to inform strategic decisions· Communicate account progress, risks, and opportunities to internal stakeholders· Use data-driven analysis to refine account strategies and drive performance outcomes· Translate client feedback into actionable insights that improve service delivery and product relevance.

REQUIRED SKILLS

Account management, Customer relations, Market research, intelligence, Sales management

REQUIRED EDUCATION

Bachelor's degree