Marketing Intern at Kenya Network Information Centre (KENIC)

Job Description

(adsbygoogle = window.adsbygoogle || []).push({}); The Kenya Network Information Centre (KENIC) was established through the facilitation of the Communications Authority of Kenya (CAK).KENIC is the entity charged with the management and the administration of the dot ke Country Code Top-Level Domain (.ke ccTLD) name. KENIC was established as a non-profit organization aimed at managing and operating the .KE ccTLD. This took place after intensive consultations with the Local Internet Community. This public-private partnership was therefore the initial step in facilitating the growth and uptake of the Internet sub-sect ICT in Kenya. Vision To be a reputable overseer of Kenyan Domain Name Space by managing and administering .ke in an effective, transparent and equitable manner, and in conformity with global Internet policies. Mission To promote, manage and operate the delegated .ke ccTLD in the interest of the Kenyan Internet community and being mindful of the global Internet community interest in consistent with ICANN policies.

Purpose

The Internship program will provide an opportunity to gain hands on work- experience, expand knowledge, refine career goals and build professional network and mentors

You will: 

Gain exposure in marketing. Make calls to Registrants and follow up on renewals. Resolve any immediate customer complaints/ inquiries. Keep a record of customer complaints on the Customer Complaint log. Provide professional answers to customers’ enquiries of different nature and format: e-mail, face to face, phone etc. and escalate complex issues. Pro-actively cross-sell KeNIC products. Contribute towards growth of the customer retention rate. Support the marketing team in executing both digital and offline marketing activities. Participate in departmental meetings. Prepare weekly and monthly reports. Any other relevant work that may be assigned to the job holder from time to time.

Basic Requirements :

A final year student or a recent graduate and a holder of a Degree in Marketing. Computer proficient with Microsoft Office. Basic digital marketing skills. Communication skills, Phone skills, interpersonal skills, problem solving skills Personable, presentable and articulate