NGIS Front Office Supervisor

ABOUT THE COMPANY

Amentum is a premier global technical and engineering services partner supporting critical programs of national significance across defense, security, intelligence, energy, and environment. We draw from a century-old heritage of operational excellence, mission focus, and successful execution underpinned by a strong culture of safety and ethics. Headquartered in Germantown, Md., we employ more than 20,000 people in 48 states and 28 foreign countries and territories. Visit us at amentum.com to explore how we deliver excellence for our customers’ most vital missions.

JOB SUMMARY

RequirementsA minimum of two (2) years of experience in the administration of hotel front desk operations, including reservations and guest services.Proficiency in operating hotel property management systems (PMS) and handling reservation systems.Experience handling and operating credit card terminals in compliance with financial processing policies.At least one (1) year of formal education at the college or university level in business administration, hospitality management, or a related field.Strong organizational, communication, and problem-solving skills to effectively manage team members and guest services.Customer-focused with the ability to address and resolve patron concerns tactfully and professionally.Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment.Preferred QualificationsPrior experience in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce.Familiarity with Navy or Department of Defense lodging and reservation systems.Advanced knowledge of hotel operations, including check-in/check-out procedures, group reservations, and night auditing processes.Valid country driver’s license.Additional hospitality certifications or training in customer service, reservations, or front desk management.

RESPONSIBILITIES

Front Desk Operations:Supervising the front office team to ensure efficient daily operations, including reservations, guest check-ins, and check-outs.Ensuring the accurate and timely handling of reservation systems to manage room availability and guest inquiries.Monitoring credit card terminal operations, cashiering, and payment processing to ensure accuracy and compliance with financial policies.Addressing and resolving guest concerns promptly and professionally to maintain customer satisfaction.Team Leadership and Staff Management:Leading, mentoring, and training front office staff to maintain high performance standards and operational consistency.Managing staff schedules to ensure adequate coverage during all shifts.Conducting performance evaluations and providing feedback to improve team productivity and service quality.Hotel Property Management System Expertise:Operating a hotel property management system (PMS) to manage reservations, room assignments, billing, and reports.Training and supporting staff members to use PMS effectively and efficiently.Producing detailed operational reports for management, including occupancy, revenue, and other key metrics.

REQUIRED SKILLS

Leadership skills, Office tools (MS office, open office, etc.), Office administration, management

REQUIRED EDUCATION

High, secondary school