Office Assistant – Receptionist at Nuclear Power Agency

Job Description

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The Nuclear Power and Energy Agency, formerly Kenya Nuclear Electricity Board (KNEB), is a State Corporation established under the Energy Act . It is charged with the responsibility of promoting and implementing Kenya’s Nuclear Power Programme, carrying out research and development for the energy sector.

Job Ref No. NuPEA/REC/HRA/02/06/

Responsibilities

Reporting to the Administration Officer, the job holder will be responsible for manning the customer service desk/reception by:

Collating and recording customer complaints and managing the suggestion box; Maintaining a register on all complaints raised by customers/visitors; Collecting and distributing hand delivered mail; Recording visitor’s details in the visitor’s register; Receiving and directing customers comprising of visitors, suppliers, stakeholders and the general public; Maintaining records of assets-telephone, equipment and peripherals; Issuing customer information services by providing required information, corporate publications, brochure’s and fliers; Assisting in dealing adequately or directing queries as raised with the relevant Officers; Receiving/ making telephone calls and directing them as appropriate; Receiving /mail documents /parcels and addressing them appropriately; Assisting in typing and filing of documents; and Assisting in organizing corporate events and stakeholders’ engagement;

Requirements

Academic and Professional Qualifications

Diploma in Public Relations, Customer Care, Customer Service or any other relevant filed from a recognized institution

Knowledge Skills and Competencies

Shown merit and abiity as reflected in work performance and results; Be detail oriented, have ability to meet deadlines, while delivering on high quality results; Proficieny in computer applications; and Meet the provisions of Chapter Six of the Constitution of Kenya.

Terms of Service

The appointment will be on temporary terms of service for a period of one year