Officers Club Manager

ABOUT THE COMPANY

Amentum is a premier global technical and engineering services partner supporting critical programs of national significance across defense, security, intelligence, energy, and environment. We draw from a century-old heritage of operational excellence, mission focus, and successful execution underpinned by a strong culture of safety and ethics. Headquartered in Germantown, Md., we employ more than 20,000 people in 48 states and 28 foreign countries and territories. Visit us at amentum.com to explore how we deliver excellence for our customers’ most vital missions.

JOB SUMMARY

Minimum RequirementsAt least two (2) years of experience in hospitality, food and beverage management, or facility operations, preferably in a managerial or supervisory role.Current CPR certification or the ability to obtain certification before employment begins.Completion of or willingness to complete customer service training equivalent to the Navy’s MWR Star Service, AECR course.Training or ability to obtain training in the proper handling, storage, and management of hazardous materials, in compliance with CNICINST 1710.3, Chapter 1, Section 114.High school diploma or equivalent.Proven ability to oversee and manage food and beverage services in compliance with safety and health regulations.

RESPONSIBILITIES

The Officers Club Manager is responsible for overseeing the day-to-day operations of the Officers Club, ensuring compliance with safety standards, staff training, customer satisfaction, and operational excellence. Key responsibilities include, but are not limited to:Managing all aspects of the Officers Club operations, including food and beverage services, customer relations, and event coordination.Leading, supervising, and training club staff to ensure compliance with customer service standards equivalent to the Navy’s MWR Star Service, Achieving Extraordinary Customer Relations (AECR) program.Maintaining full compliance with CNICINST 1710.3 - Chapter 1, Section 114 regarding the handling, storage, and use of hazardous materials within the facility.Ensuring all club personnel complete current Cardiopulmonary Resuscitation (CPR) certification.Monitoring and enforcing high standards for cleanliness, organization, and food safety in all areas of the club.Developing and implementing programs and services that meet the needs of patrons, promoting a positive customer experience.Overseeing inventory management for supplies, equipment, and hazardous materials, ensuring proper usage, storage, and record-keeping.Managing financial records, tracking budgets, and ensuring adherence to fiscal requirements and revenue goals.Communicating regularly with patrons, staff, and other stakeholders to address and resolve concerns, ensure satisfaction, and improve service offerings.Planning, promoting, and executing special events, catering services, and activities tailored to the needs of officers and guests.Preparing and submitting routine reports regarding club operations, personnel training compliance, and customer service outcomes.

REQUIRED SKILLS

Operations planning, Customer service, Training delivery

REQUIRED EDUCATION

Diploma, Associate's degree