Program Operations Manager, Catalyst Fund at BFA (Bankable Frontier Associates)

Job Description

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Founded in , BFA is a global consulting firm specializing in financial services for low-income people. We partner with cutting-edge organizations that touch the lives of low-income consumers such as financial institutions, fintech companies and information providers. We integrate our deep expertise in customer insights, business strategy, new technology, and growth-enabling policy and regulation to create solutions. Our clients include donors, investors, financial institutions, policymakers, insurers and payment service providers. How does BFA develop financial solutions for low income customers? BFA has globally-recognized expertise in understanding financial behaviors and needs of low-income consumers. By identifying needs and balancing the realities of the supply side (financial services provider) and demand side (consumer), we create products and services that generate shared value for both sides.

About the Program Operations Manager role

Are you a super-organized, operationally inclined, and energetic go-getter? Do you seek to play a role in a company that impacts creating a more sustainable and equitable world? Do you have the multi-tasking skills to perform different channels of administrative functions within a very complex global program? As the Program Operations Manager for the Catalyst Fund, you will support Catalyst Fund’s Managing Partner and Head of Strategy & Operations to ensure optimal day-to-day administrative functions of the Catalyst Fund. Additionally, you will liaise with BFA Global’s external partners as necessary for compliance and cohesive project management, including funders, startups, investors, and other stakeholders. You will work with team members from around the world and must be proactive and independent while maintaining close collaboration with colleagues in different time zones. You will report to the Head of Strategy & Operations while working closely with BFA Global’s Head of Project Operations, who coordinates BFA Global’s portfolio of projects.

What You Will Do

Support the Head of Strategy & Operations in handling Catalyst Fund’s operational needs internally, such as managing internal consulting resources, preparing contracts for subcontractors, invoicing, etc. Prepare financial and donor reports, including tracking the budget vs actual spending, preparing financial forecasts, and ensuring all expenses are filed timely and tracked accurately across their respective budgets. Support the team in building stakeholder material where needed. Manage and update the program’s metrics tracking system, ensuring that metrics required for reporting are tracked regularly and coordinate the data gathering process where data needs to be gathered from external sources. Coordinate with the Catalyst Fund team in various programmatic tasks related to event planning, travel booking, and coordination with the startups on reimbursements and other needs. Support onboarding of startups, sharing information and documentation necessary for startups to join the acceleration program successfully. Support the coordination of activities for global and regional meet-ups for the startup cohorts. Participate in program-related activities that engage external networks, creating opportunities for better-supporting startups. Support the admin requirements of all program activities at a central level, coordinating with all team members. Maintain folders in Google Drive and ensure the clean and orderly filing of all team documents. Interface with BFA Global’s Finance & Admin team for internal administrative matters.

Qualifications & requirements

Bachelor’s degree in business administration, international development, finance, or a related field. 3+ years of project management experience, preferably multi-national, multi-stakeholder projects. Awareness of and proficiency with the project management life cycle; strong project management skills. Comfort with Microsoft Office and Google Suite. An excellent ability to plan and master time management in a fast-paced environment. Clear, concise, and polished communication skills; experience working with internal and external stakeholders. Excellent written and verbal communication skills in English. Being bilingual, especially French-speaking is a plus but not required. An eye for organization and excellent attention to detail.