QA & Loss Control Supervisor(Farm & Fresh) at Kyosk Digital Services

Job Description

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A kiosk is an informal convenience store selling everyday household items. Known locally by their vernacular names e.g. Duka in Kenya, Spaza in South Africa, Kantemba in Zambia. kiosk-type retail outlets are the cornerstone of African retail, accounting for over 60% of all retail trade flows. Despite their importance, kiosk-type retail outlets face significant challenges, including high cost of stock and unreliable delivery. Our digital ordering and delivery platform – Kyosk, ensures that these retail outlets get access to stock at competitive prices and have them delivered directly to them. FMCGs find the traditional distribution chain to be inadequate as well, making it expensive for them to serve kiosk-type retail outlets, leading to high incidences of product stock-outs and lost sales opportunities. By providing FMCGs with good data visibility, we solve this major problem of theirs.

Job Purpose:

Responsible for overseeing quality assurance process development and implementations,produce quality control,inventory control in the business and leading investigations on cash related theft, facilities and equipment damage, security access violations, fraud, and a variety of audits of employee activities.

Duties and Responsibilities:

Quality Assurance Management : 

Development and implementation of Quality Assurance Policies. Maintain and update training and audit databases to provide reports / indicators for discussion during Quality Management review meetings. Timely resolution of problems related to quality management system implementation issues  Identifying problems or deficiencies in products and Quality management systems. Quality Process improvement. Ensuring compliance to quality standards both at farm level,receiving and dispatch.

Quality Assurance Execution.

Conduct process audits and Process Compliance reviews and reports to management. Implement and improve established company’s quality processes. Ensures warehouse hygiene standards maintenance. Review of requirement documents, functional and technical specifications to ensure that quality is embedded in the process:

Auditing & Reporting: 

Periodically conduct Internal Quality Audits, Defect Reporting & Management (report inadequacies and non-conformities and ensure for taking corrective actions) Timely reporting of the status of all assigned tasks to the supervisor Responsible for quality processes control.

Loss Control:

Champion the implementation of the Loss Control strategy in line with the overall business strategy. Drive the adoption of various initiatives to prevent losses and reduce shrinkage. Develop ways to detect safety issues and security violations and put programs in place to prevent repeat occurrences. Maintain a database of bad check logs, reports on multiple offenders and alarm activation lists. Lead investigations, logging and resolution of alleged and actual theft, violations of policy and compliance concerns. Lead the development of appropriate Loss prevention policies and procedures and ensure proper training of the quality Assurance staff to guarantee implementation and adoption. Perform or direct inventory investigations in response to shrink results outside of acceptable ranges. Recommend improvements in loss prevention programs.  Perform or direct inventory investigations in response to shrink results outside of acceptable ranges

People Management: 

Provide leadership to the direct reports including scheduling frequent one on one meetings, conducting monthly performance appraisals and driving a high-performance culture within the team. Lead quality related trainings. Support the recruitment of team members including role & success profile definition and interviewing. Contribute to a sustainable positive workforce environment and culture through collaborative leadership, open communication and teamwork. Key Performance Indicators (KPI’s) % quality assurance processes implementation. . Effective shift management and supervision of all Quality Control & loss control staff in the store. Proactive approach towards loss minimization. % operational excellence. Timely capturing and submission of branch loss control comprehensive reports. Propper implementation of company standard operating procedures especially quality assurance and control-related.

Job Requirements:

Qualifications

A Bachelor’s degree in Food Science or any other related course with a background in Security/Criminology. A minimum of 5 – 6 years’ experience in Quality Assurance role in Fresh produce/food industry with 2 years in supervisory position. Loss prevention or security industry is an added advantage. Experience in Fresh Produce quality control, distribution outlet or retail set up that involves a lot of goods and vehicle movement. Good mastery of technology and relevant reporting tools; Proven experience analyzing losses and implementing safety programs; Extensive knowledge of E-commerce operations and loss prevention strategies and procedures.

Skills & Competencies:

Strategic Orientation; Analytical Thinking; Problem Solving; Stakeholder Management; Investigative Skills. Leadership skills.