Receptionist, Radiology at Aga Khan University Hospital

Job Description

Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University’s Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa

Responsibilities:

Warmly receive and attend to all patients in the Radiology Department. Attend to client enquiries regarding institutional and departmental services. Book patients for Radiological procedures and give correct information on preparation for specific procedures. Attend to incoming and outgoing calls and forward messages promptly to enhance overall communication. Ensure proper identification records are clearly indicated on documents for correct patient identification and easy retrieval when needed. Bill procedures accurately as per the prices set by the institution for financial sustenance of the Department. Participate in preparation of Quality Assurance audits to enable the department achieve its quality objectives. Liaising with Radiologists, Radiology Technicians/ Radiographers and Radiology Nurses to ensure that the daily worklists are optimized with minimal wastage of appointment slots. Confirming appointments and following up with Insurance approvals and NHIF pre-authorization. Show initiative in managing the daily imaging lists.

 Requirements:

Certificate in Front Office /Customer Care Management with a minimum of one years’ experience in a similar position. Training in Financial Management will be considered as an added advantage. Should be proficient in computers and have excellent organisational and communication skills. Must possess adequate understanding of the operations within the Radiology Department. Should be proactive, self-motivated and demonstrate maturity.  Must be capable of working under minimal supervision.