Regional Collections Manager at Sun King (Formerly Greenlight Planet)

Job Description

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we’ve sold 1.6 million solar lights to off-grid families in South Asia and Africa— all paid for up-front, in cash— the latter 1 million customers acquired over the past year. Our products were recognized recently as ‘the best solar lamp’ in the Economist. Uniquely, we sell our life-changing Sun King solar home lights to off-grid families in India and Africa through a massive direct sales force of trusted, village-level sales agents that penetrate deeply into rural markets to promote our products home to home and build trust in our brand at a micro level. Today 5, active Saathis bring clean, safe light to > 40, new off-grid homes each month. We’re now expanding our distribution network from three states to the whole of rural India and East Africa, an under-penetrated market of half a billion emerging consumers. And we are releasing more trustworthy, aspirational products to keep our network busy. Specialties Rural marketing, Solar lighting, India, Africa

About the role

We are looking for a hungry, diligent, well-organized, highly analytical individual to join our Risk department as a Regional Collections Manager. The Employee will be responsible for leading the efforts and processes related to the collection of our PAYG products in the field. They will also be responsible for giving advice and suggestions on improving customer payments and satisfaction while ensuring that the company’s offer matches end-users expectations.

What you would be expected to do

Analyzing regional portfolio and repayment trends and laying down daily, weekly, and monthly strategies to drive better collection rates from delinquent customers. Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to mitigate challenges of disabled lamps and repayments. Providing weekly updates to Sales and Risk Leadership teams on-field interventions performed and results achieved, along with customer insights. Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction. Working with Area Business Managers and Field Sale Executives to repossess products from delinquent customers in cases where direct intervention is required. Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team. Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs, etc., as per the processes laid out by the Risk function. Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues. Driving operating rhythm to follow up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time. Recruiting cash collection centers and setting up the critical collection area.

You might be a strong candidate if you

Have Bachelor’s degree/Higher Diploma related to Finance, or any other business-related fields. Have at least 2 years of work experience in a similar position with field experience and collaborating with rural customers’ settlements. Are enthusiastic about working in the field to drive collections, resolve issues, and enhance the customer experience. Have strong experience in Microfinance/ Fintech or banking background in Credit Collections debt recovery preferable. Have good analytical, communication & people skills. Possess excellent people skills. Have clear and straight-to-the-point communication skills with fluency in English. Possess apparent thinking/problem-solving ability. Are enthusiastic about collaborating with rural customers & resolve customers’ issues. Are excellent and diligent. Have excellent issue-tracking and resolution skills. Ability to manage multiple tasks at the same time diligently and accurately. Can work with multiple sales teams and cross-functional teams seamlessly