Relationship Manager, Personal Banking - Mombasa
United Bank of Africa
Today
Job descriptions & requirements
ABOUT THE COMPANY
Our strategic intent is to be the leading financial services institution in Africa by 2020. Our corporate statement focuses on how we intend to drive this; the statement ‘Excellent Services… Delivered’ demonstrates the required focus on our customer regardless of sector or segment.
To further re-enforce this, we have introduced a new set of company values – Enterprise, Excellence and Execution. These values drive the behaviour of over 20,000 direct and support staff across the globe in our organization.
JOB SUMMARY
KPIs:To deliver on all financial targetsProductivity/Business GrowthProduct/Service QualityEffective and efficient service; Turnaround timesRegulatory and Statutory ComplianceJob RequirementsFirst degree in any field.Four (4) years’ experience with a leading industry player.Additional professional qualifications will be an added advantage particularly in sales and marketing.Proficiency in Microsoft Office Suite.
RESPONSIBILITIES
Ensure proper pricing for customer offerings to ensure competitiveness in the market and profitability for the bank.Contribute to the effective launching of new products to ensure favourable market response and optimum build-up of revenueProvide feedback on information gathered from the market in order to formulate reviews and strategies.Maintaining, acquisition and reactivation of customer relationships to drive business growthSell products mix as to maximize on wallet share and diversify riskUnderstanding the corporate policies, objectives and targets of the bankVisiting customers and attending business meetings.Self-development as to meet set deliverablesPrepare weekly and monthly statistics/performance reports for management useInitiate and carry out recovery action on non-performing credits facilitiesMaintain comprehensive database of the customers operational recordsincluding the existing and prospective customer data.
REQUIRED SKILLS
Marketing planning, Account management, Sales management, Market research, intelligence
REQUIRED EDUCATION
Bachelor's degree
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