Relationship Manager, SAHL Banking-Lamu Branch

ABOUT THE COMPANY

KCB Bank Group is East and Central Africa’s oldest and largest commercial banking and has through its history set new records becoming the No.1 Bank in the region.

JOB SUMMARY

Experience:Bachelor’s degree.Islamic Banking Certification is added advantage.3 years’ general work experience2 years’ experience in Banking Operations2 years Sharia banking experience2 years’ experience in Credit2 years’ experience in Sales & Relationships

RESPONSIBILITIES

Managing and leading customer relations, both corporate and Retail.Shari’ah compliant product sales and other cross sales of other basket products as per targetsLiaison with Relationship teams and Retail Branch network to grow the businessRisk Management to mitigate losses e.g. Frauds and revenue leakages.Training and development of branch staffProper Documentation and administrations of Shari’ah compliant portfolios, Managing PAR as per set targets.Responsible for leadership, management, growth and maintenance of the SAHL bookMaintain and grow the existing SAHL customers through enhanced relationships Achieve the set targets in terms of numbers and values for both liabilities and assetsMonitor and manage SAHL customer complaints, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards

REQUIRED SKILLS

Account management, Account management (bank), Business development, Credit handling

REQUIRED EDUCATION

Bachelor's degree