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1 month ago

Job Summary

Job Summary: As a remote travel consultant, responsible for providing customers with travel consultation and customized services through remote channels to meet their travel needs. This position allows the associate to provide high-quality travel services to clients in a remote environment while maintaining flexibility and autonomy.

  • Minimum Qualification: Bachelor
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities and tasks:

Customer consultation: Provide customers with personalized travel advice and consulting services through remote methods such as phone, email or online chat.

Customized travel planning: Customize travel itineraries, arrange transportation, hotels and activities based on customer needs and budget.

Destination knowledge: In-depth understanding of each travel destination, including culture, customs, attractions and local characteristics, to provide comprehensive travel advice.

Reservation service: Assist customers to complete online reservations for flights, hotels, car rentals and other services.

Customer Relationship: Establish and maintain good customer relationships, answer questions, and provide after-sales support.

Market research: Continue to pay attention to the development trends of the tourism industry and changes in destinations to maintain industry sensitivity.

Online promotion: Carry out personal brand promotion through social media, travel forums and other online platforms to attract more customers.

Recruitment requirements:

  • Experience working remotely and familiarity with online booking and remote collaboration tools.
  • Excellent communication and customer service skills.
  • Passion and knowledge of travel destinations and industry trends.
  • Bachelor's degree in Tourism Management, Hospitality Management or related field.
  • Ability to work independently and solve problems.

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