Reservation Agent at Summit Recruitment and Search

Job Description

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Summit Recruitment & Search was established in to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rwanda, Nigeria, Zambia, Ghana and many other African countries. We are able to advise on market trends, training requirements, prevailing salaries and offer a complete HR Solution where necessary.

Key Requirements:

Provide a professional consultancy service for clients, anticipating their needs and offering a range of value-added solutions to exceed expectations Look after customers’ travel needs from first enquiry to travel completed, by phone or email Book a range of travel products and offer professional advice, inclusive of specialist fares Adapt to different priorities and client needs Use a Consultative Sales approach Regularly check and action airline queue messages and monitor existing bookings on hold Achieve and maintain targets by working efficiently Exhibit positive behavior and a ‘can do’ attitude Act as a team player to ensure the overall success of the team and overall Operations function Make new members of the team feel welcome, sharing knowledge as appropriate Actively contribute to achieve the SLA targets and team incentives Attend weekly team updates and participate and share feedback in team meetings Participate in team activities, providing support to team members as required Assist clients who may be calling for another team member who is busy Proactively manage personal productivity, profitability, and quality assurance targets to meet or exceed requirements Ensure all necessary actions are taken to reach and maintain SLA targets Maintain the company standards for monthly booking checks and ticket book entries Continually keep fully abreast of airline contracts, routings, and services Attend offered training to ensure all knowledge of airlines, fares, services, products, and benefits remains fully up to date.

Qualifications:

Must  have a bachelors in travel, tour, hospitality or any other relevant degree Must  have at least 5 years of experience in a similar role Must  have excellent verbal and written communication skills, preferably in English Should be experienced in native GDS Should be passion for and experience in business travel Ability to deal with clients effectively over the phone, emails and other channels such as webchats and social media Communicate effectively with other teams and departments to support a collaborative environment Exhibit and encourage a clear, simple communication style and act as an ambassador for the company’s values and competency framework Excellent fares knowledge including post ticketing changes and cancellations Excellent knowledge of the travel industry Experience working across cultures and with remote teams.