Job Summary

We are looking at expanding our customer service team, which can help us in increasing our customer base, meet the customer’s needs, serve customers online and offline by providing product and service information; resolving product and service problems.

  • Minimum Qualification: Bachelor
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

About Us

Tire World LTD, is East Africa’s leading automotive parts and tyres distributor. Some of our renowned brands are, MAXXIS TYRES, CST TYRES, EUROL OILS, and BOST BATTERIES.

 

Our Vision: To become, the leading automotive solution provider with a strong global brand identity which earns the devotion of our employees as well as our customers. Our Brand, Maxxis, a truly global product already, and our vision, adding to that global identity, by making sure this brand accessible to the whole East African Region.

 

Our Mission: To provide premium quality products and services that meet the customer needs and exceed expectations with the aim of developing trust and loyalty among our customers and employees. Our brand, Maxxis, is Premium in product quality, offering 100% QUALITY, 100% SERVICE and achieve 100% TRUST from our customers and employees. We believe our customers as well as our employees are our Family. We like to call ourselves the TIRE WORLD FAMILY

 

Our Core Values:

1.    Take initiative & ownership

2.     Be ambitious & create your own opportunities.

3.     Work smart, work hard.

4.    Be a team player, collaborate & enjoy

5.    Get out of your comfort zone.

6.    Be part of the solution.

 

What We Do

At Tire World Ltd we provide the following quality products and services to our clients:

·         Tyres and Tyre Services

·         Automotive and Motorcycle Batteries

·         Automotive Lubricants

·         Automotive Brake Pad

·         Automotive Glasses

·         Vehicle Accessories such as car care products, wipers, mats, jumper cables and jack

·         Garage Equipment

Customer Service Skills:

    • Welcome the customer to the branch (either physically or over the phone).
    • Enquire and understand the customer’s needs and requirements.
    • Recommend and select the right product to suit the customer’s requirements.
    • Explain the product's technical features and benefits to the customer; you may also have to demonstrate the use and operation of the product.

    Sales Skills:

    • Explain the product's technical features and benefits to the customer; you may also have to demonstrate the use and operation of the product.
    • Cross-sell other products by highlighting their benefits in relation to the products being purchased.
    • Offer correct value propositions to help them make correct purchasing decisions.
    • Upon completion of the transaction, ensure that accurate documentation is done and payment is collected.
    • Develop a rapport with the customer to encourage future business.
    • Thank the customer for their patronage by giving out contact details.

    Communication Skills:

    • Make a follow up with the customer after an appropriate time to find out if they are enjoying the products and services. Communicate their feedback to the Branch Manager and resolve any complaints that they may have.
    • Communicate any introduction of new products and services and any special offers to the customer.
    • Inform management of customer requirements that are not currently available. For example, taking pictures of the vehicle and the part required.

    Attention to details:

    • Maintain confidentiality of customer information at all times.
    • Ensure all vehicles that come into our workshops have an inspection checklist before invoicing Go through
    • Liaise with stores and workshop departments and ensure that the correct goods and services are provided in an efficient and timely manner
    • Perform any other duties that may be required.


    Job Requirements

    • Diploma/ degree in sales and marketing field
    • At least 2 years working experience in a similar position in the automobile industry or 3 years work experience in customer service or marketing.
    • Interest in automobile mechanics is advantageous.
    • Proficient in both Numerical and written communication skills
    • Computer literacy in MS office

If you feel you meet the above requirements, please submit your CV with a cover letter explaining yourself.

All applications which do not meet the above requirements will be rejected

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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