Senior Banking Services Officer in Kisumu

ABOUT THE COMPANY

The Central Bank of Kenya was established in 1966 through an Act of Parliament - the Central Bank of Kenya Act of 1966. The establishment of the Bank was a direct result of the desire among the three East African states to have independent monetary and financial policies. This led to the collapse of the East Africa Currency Board (EACB) in mid 1960s.
Following the promulgation of the new constitution on August 27th, 2010, the Central Bank of Kenya (CBK) is now established under Article 231 of the Constitution, 2010. Under this Article the Central Bank has the responsibility of formulating monetary policy, promoting price stability, issuing currency and performing any other functions conferred on it by an Act of Parliament.
The Constitution guides that “the Central Bank shall not be under the direction or control of any person or authority in the exercise of its powers or performance of its functions”.

JOB SUMMARY

Qualifications1. Bachelor’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science or related field of study.2. Professional qualification in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage.Work ExperienceNot less than three (3) years’ work experience in Banking Operations, Financial Services, Economics, Accounting or similar operations.

RESPONSIBILITIES

Strategic ResponsibilitiesContribute as appropriate to the performance of the function and the overall achievement of the Bank’s strategic objectives.Technical and Operational Responsibilities1. Provide efficient and effective customer care.2. Maintain order in the Banking Hall.3. Perform the teller functions at the Head Office, Branch/Centres.4. Provide first level approval for teller transactions.5. Proofread all teller local cash and cheque deposit transactions processed at the Head Office, Branch/Centres.6. Audit tellers cash tills at the close of business.7. Maintain the register of received documents.8. Provide first level verification of documents.9. Input or provide first level approval of opening, amending and closing of accounts.10. Input or provide first level approval of creation and withdrawal of mandates upon customers’ requests.11. Process the Internet Banking application forms.12. Dispatch in a timely manner the New Tokens to Internet Banking users for the application forms delivered at Branch Banking Services Unit.13. Issue accounts statements to customers upon request.14. Prepare certificates of balances for County Governments upon request.15. Swipe received cheques using MICR readers to capture the images for transmission to the Clearing System.16. Maintain safe custody of outward cheques presented for clearing from the Head Office, Branch/Centres.17. Repost the unpaid cheques using the image return documents (IRDs) from Clearing House sent from Head Office.18. Input or provide first level approval of in T24 System for funds transfers instructions.19. Input or provide first level approval of transactions reversals entries.20. Resolve queries and complaints from customers and make decisions in marginal risk situations.21. Draft or review response letters to customer queries.22. File all transactions documents.23. Generate or review the list of documents scheduled for disposal as per the Bank’s retention and disposal policy.24. Prepare the reconciliation for Banking Internal suspense accounts.25. Prepare the risk register for the Banking functions.26. Implement audit recommendations.27. Provide input for new systems developments affecting functions at the Branch and participate as an inputter or first level approver in the testing of systems that affect Banking functions or Financial Markets operations at the Branch upon request by Head Office and ITD28. Respond to customers’ enquiries & issues on investments in Government securities and assist customers who visit the Branch to navigate the DhowCSD System.29. Conduct MPC Surveys.Other Responsibilities1. Assist in preparation of the Banking Strategic Plan.2. Assist in preparation of yearly budget for Banking Unit in consultation with Head Office.3. Provide information for input into the Training Plan in consultation with Head Office Banking and Payment Services Department.4. Maintain working relationships with appropriate external parties including Government departments, County Governments, commercial banks and other financial institutions.5. Comply with the Bank policies, procedures, guidelines and internal controls.6. Perform any other task as may be assigned from time to time.7. Provide guidance to KDIC customers at the counter.

REQUIRED SKILLS

Reporting, Accounting, Compliance, Operative management

REQUIRED EDUCATION

Bachelor's degree