Senior Information Systems Assistant, G7 at United Nations Office at Nairobi (UNON)

Job Description

United Nations and regional organizations; provides administrative and other support services to the United Nations Environment Programme (UNEP) and the United Nations Human Settlements Programme (UN-Habitat); provides joint and common services to other organizations of the United Nations system in Kenya, as applicable; and manages and implements the programmes of administration, conference services and public information and provides security and safety services for United Nations staff and facilities in the United Nations Office at Nairobi.

Responsibilities

Network Operations and Administration (LAN/WAN/IPT)

 Support all aspects of network hardware and software.  Manage/administer/maintain the network firewall.  Maintain all switches/routers at recommended operating system and security patch levels.  Supervise and manage the installation, configuration, testing and deployment of network hardware and software.  Manage the administration, operation, technical support, and monitoring of network switchers/routers and possible redistribution of load between routers/switches.  Supervise complex trouble shooting of routing problems and conduct frequent security audits.  Liaise with other groups within ICTS and the user Departments for maintaining efficient and reliable network connectivity.  Ensure 24×7 operations and monitoring of assigned systems.  Identify the need for new systems or re-engineering of the existing systems. Implement backups of all switch/router configurations.  Collect various statistics on the performance and reliability of switches/routers and produce pertinent reports.  Write and maintain the documentation for LAN/WAN/IPT configurations pertinent to operations and system administration.  Provide technical advice to network users and coordinate user support services.  Organize and conduct periodic user training sessions to ensure effective use of LAN/WAN/IPT hardware.  Set guidelines and principles for problem reporting, resolution and follow-up.  Oversee the network security VPN and firewalls.  Act as the technical escalation point for all unified communications related issues.  Design, implement, manage and troubleshoot the Cisco Unified Communications Systems.  Manage and troubleshoot the Cisco Analog and Digital voice gateways and devices as well as the Cisco IP phones.  Perform any other related duties as required.

Network Product Evaluation and Acquisition

 Develop, revise and update Request for Proposals (RFPs) and Terms of References (TORs) in line with the Sections requirements.  Review Technical Proposals and give recommendations based on existing TOR’s and RFP’s.  Evaluate multiple vendor products through test plans, select vendor, and develop network engineering specifications and guidelines for implementation.  Strive for standardized technology implementation throughout the campus.

Cloud Native Technologies

 Act as a subject matter expert for the team on cloud-native technologies.  Evaluate new and emerging technologies and translate the business requirement into viable technical solutions for the client.

Requirements

Competencies

PROFESSIONALISM: Knowledge of information technology, including information security and computer system networks. Knowledge of information technology security architecture across a variety of platforms, including firewalls, intrusion prevention systems, SSL certificates, proxy and content filtering technologies, and cloud services. Knowledge of tools and techniques used for threat and risk assessment and understanding of current threat modeling and risk assessment techniques. Knowledge of hacking tools and monitoring capabilities. Ability to perform analysis, modeling and interpretation of data in support of decision-making. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. TEAMWORK: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise. Is willing to learn from others. Places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings. TECHNOLOGICAL AWARENESS: Keeps abreast of available technology. Understands applicability and limitation of technology to the work of the office. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology.

Education

Completion of high school diploma or equivalent is required. Supplemental courses/technical certificate in information technology or related field is required. Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Successful passing of the Administrative Support Assessment Test (ASAT) in English at the United Nations Headquarters (UNHQ), Economic Commission for Africa (ECA), Economic and Social Commission for Western Asia (ESCWA), United Nations Office at Geneva (UNOG), United Nations Office at Vienna (UNOV), International Criminal Tribunal for Rwanda (ICTR) or International Criminal Tribunal for the former Yugoslavia (ICTY) may be accepted in lieu of the GGST. The GGST is administered to applicants when required before the administration of a written assessment and/or interview.

Job – Specific Qualification

Proficiency with IT Security or certification with emphasis on Intrusion Detection Systems and Network Security is desirable. Additional technical training or certification with emphasis on Network Routing and Switching is desirable.

Work Experience

A minimum of ten years of relevant and progressively responsible experience in the information technology field is required. The minimum years of relevant experience is reduced by two years for candidates who possess a first level University degree. Experience in network security, LAN/WAN and IPT systems design, implementation and operation is required. Working experience in network routing and switching, troubleshooting network related problems and network security is desirable. 1 year or more of experience in data analytics or related area is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of another UN official language is desirable.