Senior Support- ICT

ABOUT THE COMPANY

Ramesh Kanji Malde together with his brothers, Anil and Naresh Malde, began Pwani Oil Company production of coconut oil in Mombasa. The operations expanded at the Jomvu Pwani Oil Products factory with corn and sunflower manufacturing before settling for palm oil refining in 1985–a site which Pwani Oil Product are still located at till today.

JOB SUMMARY

RequirementsBachelor's degree in IT, Computer Science, or related fieldRelevant ICT certifications are an added advantage3-5+ years' experience in ICT user support or service desk rolesStrong knowledge of Windows, Linux, and macOSExperience with Microsoft 365, endpoint, and remote support toolsUnderstanding of networking basics and endpoint securityProven ability to troubleshoot hardware, software, and peripheralsTo apply send your cv to the Email provided

RESPONSIBILITIES

End-User Support & Service DeliveryDeliver first- and second-level IT support, resolve and escalate user incidents, maintain end-user devices and applications, and ensure service restoration and user satisfaction. Incident & Problem ManagementLog, track, resolve, and document incidents within SLAs, and support problemmanagement and root cause analysis.Preventive Maintenance & Asset SupportPerform preventive maintenance, system upgrades, security updates, manage ICT assets, and enforce security compliance.User Training & Knowledge ManagementProvide user training, maintain documentation, share technical knowledge, and promote ICT best practices.Reporting & Continuous ImprovementPrepare support reports, identify improvements, support ICT standards, and contribute to ICT projects and upgrades.

REQUIRED SKILLS

IT support, User management and administration, Troubleshooting, Computer, laptop maintenance and repair

REQUIRED EDUCATION

Bachelor's degree