Service Advisor at Corporate Staffing

Job Description

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Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries.

Key Responsibilities

Establish rapport with and provide outstanding care to the customer Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labor and products Book in customer vehicles for servicing, with the objective of maximizing labor utilization and efficiency Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary To deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service To organize the loading of the workshop in an efficient manner to ensure efficient utilization of workshop capacity To carry out customer follow up and prospecting activities to maintain and build the volume of work within the workshop Responsible for liaising with Service customers and designated contact for maintaining good relations and updates with regards of vehicles Provide and fully explain the detail within Vehicle Health Check reports to all customers within a timely manner

Qualifications and Requirements

Degree or Higher Diploma in Automotive Engineering. Minimum of 3 years’ experience in a similar role or as an Automotive Workshop technician. An outstanding attitude and passion for customer service. Passion for automotive products and technology. Ability to communicate well with customers and colleagues across different departments, both face-to-face and via email. Ability to work autonomously. An enthusiastic, dynamic and team orientated personality. Willingness to learn and develop, and keep up-to-date with complex/ technical/product information. Ability to work under pressure.