Ship's Store Customer Services Manager

ABOUT THE COMPANY

Amentum is a premier global technical and engineering services partner supporting critical programs of national significance across defense, security, intelligence, energy, and environment. We draw from a century-old heritage of operational excellence, mission focus, and successful execution underpinned by a strong culture of safety and ethics. Headquartered in Germantown, Md., we employ more than 20,000 people in 48 states and 28 foreign countries and territories. Visit us at amentum.com to explore how we deliver excellence for our customers’ most vital missions.

JOB SUMMARY

RequirementsA minimum of three (3) years of experience as a customer service supervisor or similar role.Strong leadership skills with the ability to manage, mentor, and motivate a diverse team.Exceptional customer service and interpersonal skills with a proven ability to handle challenging customer situations with professionalism and diplomacy.Effective communication skills to interact with team members, management, and patrons effectively.Strong organizational and time management skills to oversee tasks and schedules in a fast-paced retail environment.Working knowledge of retail operations, including customer service standards, cash handling, and merchandising.Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment.Preferred QualificationsFamiliarity with Ship's Store operations or Navy retail policies and procedures.Experience within a military or government-operated retail operation, including knowledge of applicable policies and requirements.Prior experience working in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce.Valid country driver's license.Training or certifications in customer service, retail management, or leadership.

RESPONSIBILITIES

Customer Service Operations:Managing day-to-day operations of the Ship's Store, ensuring all aspects of customer service run smoothly and efficiently.Ensuring the provision of proactive, polite, and professional customer service to meet or exceed patron expectations.Resolving customer service issues in a calm, professional, and efficient manner, including responding to complaints and facilitating resolutions.Monitoring feedback from patrons and identifying opportunities for improvement in customer service processes.Supervision and Team Coordination:Leading and supervising the customer service team, ensuring performance aligns with established company standards.Training, mentoring, and coaching staff to maintain high levels of professionalism and customer service proficiency.Organizing work schedules and assignments to ensure effective service coverage during operating hours.Conducting performance evaluations and providing constructive feedback to team members for improvement.Compliance and Reporting:Overseeing compliance with all applicable policies, procedures, and regulations related to customer service and retail operations.Managing records, registers, and reporting documentation for customer service activities, ensuring accuracy and timely reporting to management.Ensuring that store inventory, cash handling, and transactions comply with company and governmental policies.

REQUIRED SKILLS

Customer service, Customer relations, Answering telephones and call management

REQUIRED EDUCATION

Diploma, Associate's degree