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2 months ago

Job Summary

Minimum 3 years’ experience in a role equivalent to Lead Supervisor

  • Minimum Qualification: Unspecified
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Requirements:

-Good command of English, French, and Swahili languages.

- Minimum 3 years’ experience in a role equivalent to Lead Supervisor

- Some experience with managing remote teams

- Proof of previous success in managing/supervising teams


JD:

1. Build and maintain a high-performing social media support team

2. Build and maintain good customer relations with clients

3. Handle complaints and queries from Agents and resolve difficult client issues

4. Keep an eye on the latest social media trends

5. Hire and directly manage Social Media Support Agents in the delivery of the CXIs and other defined business goals.

6. Prepare performance reports

7. Collect clients' feedback and share to promote business objectives

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