Technical Intern - Ukunda
Mawingu Networks
Yesterday
Job descriptions & requirements
ABOUT THE COMPANY
We strive to offer meaningful internet connectivity to underserved markets. What makes a connection meaningful? The right speed Enough data Consistent connection Affordability Enables socio-economic opportunitiesWe strive to offer meaningful internet connectivity to underserved markets. What makes a connection meaningful? The right speed Enough data Consistent connection Affordability Enables socio-economic opportunities
JOB SUMMARY
The Technical Intern supports field installations, equipment recovery, and customer support activities, focusing on SME/Enterprise clients. The role involves ensuring quality installations, maintaining customer satisfaction, and assisting the technical and sales teams to meet service and revenue targets.RequirementsDiploma/Bachelor's in Telecommunication, Electrical, IT, or related field.At least 6 months of ISP field installation experience.Strong communication, problem-solving, and interpersonal skills.Proficiency in Microsoft Office.Customer-focused with solid technical and organizational abilities.Candidates who can ride motorbikes and hold a valid license will be preferred.
RESPONSIBILITIES
Support SME/Enterprise installations and repairs.Manage installation orders to meet revenue goals.Provide timely feedback and reports on installation progress.Liaise between clients, contractors, and design teams.Commission and test equipment post-installation.Ensure compliance with safety and operational policies.Be available for emergency technical support.
REQUIRED SKILLS
Troubleshooting, Basic computer maintenance, Installing new software, IT support
REQUIRED EDUCATION
Diploma, Associate's degree
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