Technical Product Manager at Diamond Trust Bank (DTB)

Job Description

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With over one hundred and thirty branches in Kenya, Tanzania, Uganda, and Burundi, some of which are 24/7 digital branches, DTB is committed to enabling people to advance with confidence and success. The Bank’s heritage and values are articulated in its brand promise, Achieve More, and brought to life through an engaged diverse workforce.

Job Purpose :

The Technical Product Manager is responsible for technology-led product planning and execution throughout the product lifecycle, including gathering and prioritizing product and customer requirements, contributing to the product vision, and working closely with engineering, sales, marketing, control, and support teams to ensure customer/key stakeholder goals are met. The Product Manager’s job also includes ensuring that products and services supports the company’s overall strategy and goals. This role is central to the digital first delivery of customer value propositions and is thus the steward to the organization’s innovation management process. The role holder is responsible for the product management of allocated portfolio/markets that the Bank operates in.

Key Responsibilities :

Lead product design, development, and release processes for assigned technology products and maintain product development road map, ensuring alignment with the organization’s strategy. Manage the entire product lifecycle and product roadmaps including end-to-end feature development, providing guidance and feedback to cross-functional teams for continuous improvement. Translation and documentation of technology-led solutions based off elicited customer and business needs into deliverable outputs for the engineering and quality assurance teams. Manage the Quality of developed products and services by testing solutions and researching a product/service’s effectiveness and impact. Manage the complete software development process including planning, design, implementation, testing, and tuning, iterative post-production enhancements. Assess data and identify suitable product opportunities to determine which are worth pursuing to meet the needs of the bank’s target customers. Executing market and customer research to assess product needs and viability. Determine the right features and requisite processes and metrics for a product to ensure its effectiveness within the identified target market. Oversee execution of product strategy by defining the steps required to bring the product to fruition as guided by the product development and management policies and procedures. Be the voice of the customer in the product development process advocating for superior customer experience based on user needs and requirements. Develop and solicit approvals for use cases documentation, product requirements, technical specification documentation and requisite artifacts for proposed customer journeys and technology solutions. Collaborate with cross-functional teams to identify customer segments to serve and define customer needs required to build products. Performs competitive, pricing, profitability analyses, to recommend strategies that will improve the business’s product’s market position, enable cost reduction, and improve quality over product competition. Perform financial modeling on the products or services of the business as well as of the target markets to bring about, an understanding of the relations between the product and the target market. With the support of both the internal and external stakeholders, the Product Manager shall ensure that there is compliance with relevant legislation, regulations, and ethics. Perform continuous data-driven product performance reviews for output released to the business-as-usual environment by tracking results across the range of product and customer domains. Develop pricing and product positioning strategies, in conjunction with the respective business and marketing stakeholders.

Requirements

Academic :

University degree, preferably in Information Technology, Business Management, Product Management or related fields. Relevant professional qualification in Product Management and/or software development/engineering would be an advantage.

Professional :

3 – 5 years proven work experience in technical roles such as business analysis, product development, technical product management or in similar roles within the space of technology or digital financial services. Proven track record of managing aspects of a successful product throughout its lifecycle. Proven ability to develop product and product-market fit strategies and effectively communicate recommendations to management. Solid technical background with understanding and/or hands-on experience in delivery of digitally oriented product development Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done. Knowledge of digital solutions in the payments space and/or financial services Experience in business case development (required resources, revenue forecasts, market assessment) Aptitude for new technologies – ability to quickly skill up and transfer knowledge

Personal Competencies :

Up to date with latest trends in technology, innovation, and financial services Excellent organizational skills and an immense attention to detail Excellent written and verbal communication skills Skilled at working effectively with cross functional teams in a matrix organization. Diligent work ethic and proven ability to execute tasks with drive and enthusiasm. Self-Starter with willingness to work independently, while also a real team player Passion for technology and being part of a fast-growing team.