UH Front Desk Clerk

ABOUT THE COMPANY

Amentum is a premier global technical and engineering services partner supporting critical programs of national significance across defense, security, intelligence, energy, and environment. We draw from a century-old heritage of operational excellence, mission focus, and successful execution underpinned by a strong culture of safety and ethics. Headquartered in Germantown, Md., we employ more than 20,000 people in 48 states and 28 foreign countries and territories. Visit us at amentum.com to explore how we deliver excellence for our customers’ most vital missions.

JOB SUMMARY

Minimum Requirements:1-3 years of relevant experience in customer service or front desk operations.High school diploma or equivalent.Strong communication and interpersonal skills, with fluency in English for both written and verbal communication.Proficiency in computer systems, including Microsoft Office Suite, for maintaining accurate records and generating reports.Strong attention to detail and ability to prioritize tasks effectively in a fast-paced environment.Must be in possession of a valid passport and be able to travel internationally.Passport should be valid for a minimum of one (1) year or more at the time of hiring.Ability to successfully pass contract medical requirements and maintain requirements for the duration of deployment.

RESPONSIBILITIES

Provide front desk operation services to accommodate resident personnel, ensuring an exceptional level of customer service.Perform check-in, check-out, and resident registration processes efficiently and professionally.Assist residents with inquiries, concerns, and service requests, providing accurate information or escalating issues as necessary.Maintain housing assignment records in accordance with program policies and procedures, ensuring data accuracy.Manage room key issuance, inventory, and returns, ensuring proper security and accountability.Monitor availability of accommodations, update room assignments, and inform residents of any facility guidelines or policies.Assist with the scheduling of maintenance or repair requests, ensuring resident needs are addressed promptly.Process and maintain housing paperwork and ensure compliance with all applicable requirements.Maintain a clean, organized, and professional front desk environment.Provide administrative support for housing-related reports, logs, and records as required by program management.

REQUIRED SKILLS

Answering telephones and call management, Office administration, management, Reception and registration (hotel, event)

REQUIRED EDUCATION

High, secondary school