A.COLLECTIONS AGENT
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Job summary
Position: Collections Agent Department: Operations Reporting To: Team Leader / Manager Key Responsibilities: Contact customers via phone to recover overdue payments Negotiate repayment plans Maintain accurate call records and notes Meet daily and monthly collection targets Handle customer objections professionally Escalate difficult cas
Min Qualification:
Highschool
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Requirements:
· Good communication skills (English required)
· Basic computer skills (Excel / CRM)
· Ability to work under pressure
· Strong discipline and attendance
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