Advanced Medical Support Assistant - Incentive May Be Authorized

Summary
The Alaska VA Healthcare System is looking to fill Advanced Medical Support Assistant positions in their Community Based Outpatient Clinics (CBOCs) in both Juneau - AK and Fairbanks - AK. A recruitment or relocation incentive may be authorized (see "Duties" section for details). This announcement will remain open until the closing date - 5/26/2026. The cut-off date is 4/29/2026. The cut-off date will be used to evaluate candidates for the initial available vacancies.
Qualifications
To qualify for this position - applicants must meet all requirements by the announcement closing date.
Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• English Language Proficient
• Education: High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• Specialized Experience: one year of specialized experience (equivalent to the GS5 grade level) in an advanced or complex clinical setting utilizing numerous advanced patient care systems - scheduling appointments across multiple clinics and coordination of services among a diverse team of medical providers and clinics to include outside agencies - advanced knowledge of medical terminology - advanced knowledge of the technical health care processes - policy and procedures as it relates to coordination of care
• Candidates must demonstrate the KSAs below: 1
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g
• medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
• 2
• Ability to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations
• 3
• Ability to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers
• This may include preparing reports in various formats and presenting data to various organizational levels - as well as resolving patient concerns
• 4
• Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
• 5
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc
• 6
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
• Reference: VA Handbook 5005/117 - Medical Support Assistant Qualification Standard - GS-679
• Published August 1 - 2019
• For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS 6
• Physical Requirements: The work is mostly sedentary but may require periods of standing or walking however - there are no physical requirements for the 0679 Medical Support Assistant occupation.
  

Duties

• Total Rewards of a Allied Health Professional Advanced Medical Support Assistants provide administrative support to our clinical colleagues in the care of our Nation's Veterans
• Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely - accurate - accessible health care
• VA is committed to cultivating a dedicated workforce of highly skilled employees who understand - believe in and take pride in VA's mission
• AMSAs are essential to the success of this mission and may be assigned to any department/service line of the medical center that have a need
• Duties will include but are not limited to: - Determining health care eligibility for Veteran patients
• - Administrative processing of Veteran patients in enrollment - benefits - and registration
• - Counseling Veteran patients regarding entitlement enrollment for health care benefits and other special programs
• - Obtaining essential information and documentation from Veteran patients for enrollment activities
• - Performing scheduling functions for Veteran patients including appointments - cancellations - and re-scheduling
• - Facilitating communication between Veterans and other facility consult departments
• - Support of inpatient units and wards with administrative duties during day - evening - night - and weekend shifts
• - Processing and record keeping of inpatient medical records
• - Manual and electronic data entry
• - Collation of statistical information
• - Entry of Physician orders and consult requests
• - Prepares Veteran patient statistics
• - Providing reception to incoming and outgoing customers and communication
• - Utilizes Microsoft Office software to compile data and formulate reports Work Schedule: Typical tour of duty is Monday-Friday - 0800-1630
• Recruitment Incentive (Sign-on Bonus): May be authorized
• Relocation Incentive: May be authorized
• Pay: Competitive salary and regular salary increases
• When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade)
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year)
• Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience
• Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available
• Virtual: This is not a virtual position
• Financial Disclosure Report: Not required.

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