Job descriptions & requirements
ABOUT THE COMPANY
BURN is an eclectic group of designers, builders, and visionaries who are committed to making stoves that can transform lives and save forests. Our goal is not just to provide clean burning wood and charcoal stoves but to provide a range of super fuel efficient stoves for the 2 billion people who will inhabit sub Saharan Africa by 2050. Read below to find out a bit more about the members of the team.
JOB SUMMARY
The Aftersales Service Lead Technician is responsible for supervising diagnosis, repairs, refurbishing, grading, scrapping, and quality assurance of returned induction cookers to ensure they meet defined functional, cosmetic, and firmware standards before reissue. The role focuses on ensuring high first-time fix rates, strict SOP adherence, accurate documentation, and efficient line utilisation to support scalable refurbishment operations.Skills and ExperienceDiploma or Certificate in Electrical/Electronics Engineering or related field.Hands-on experience repairing consumer electronics (induction cookers, appliances, or similar devices preferred).Strong understanding of PCB-level troubleshooting, power electronics, and sensors.Ability to follow firmware flashing and validation procedures accurately.High attention to detail and quality mindset.Ability to work in a fast-paced, target-driven environment.Leadership and Performance management skills.Good documentation and reporting skills.Strong problem-solving and root-cause analysis skills1–3 years’ experience in electronics repair, refurbishing, or manufacturing/after-sales service.Prior experience in refurbishment or production-line environments is an added advantage.
RESPONSIBILITIES
Lead Technical Refurbishment & RepairDiagnose electrical, electronic, firmware, and cosmetic faults in returned induction cookers.Perform component-level repairs, replacements, cleaning, and cosmetic restoration.Flash, update, or verify firmware in line with approved versions and SOPs.Conduct functional testing to confirm full operational compliance before QC handover. Enforce Quality & ComplianceEnsure all refurbished units meet defined quality grades and pass final QC checks.Follow approved refurbishment SOPs, safety standards, and ESD procedures at all times.Prevent rework by ensuring repairs are completed correctly the first time. Ensure Documentation & TraceabilityAccurately record diagnostics, repairs performed, parts used, firmware versions, and final status in refurbishment systems.Maintain full traceability for each unit processed. Oversee Productivity & Line Efficiency Meet daily and weekly refurbishment targets while maintaining quality standards.Actively support optimal line utilisation by minimising idle time and rework.Flag recurring defects, process gaps, or component failures for RCA and continuous improvement. Promote Collaboration & Continuous ImprovementWork closely with QC, warehouse, and operations teams to ensure smooth unit flow.Support process improvements and training initiatives as refurbishment scales.
REQUIRED SKILLS
Sales strategy, Customer service, After sales, Marketing
REQUIRED EDUCATION
Diploma, Associate's degree
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