Analytics, Reports (BI) & Campaign support engineer

ABOUT THE COMPANY

Airtel kenya Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. Bharti Airtel had over 339 million customers across its operations at the end of September 2015.

JOB SUMMARY

Responsible forsmooth operations of business analytics, reporting & campaign platformsentailing service availability & performance. Manage BI & Campaignprojects, integrations and changes. Ensure systems are appropriately sized,scheduled and optimized to meet business requirements and deliver functional businessKPIs.

RESPONSIBILITIES

 Governance- Daily BI KPIs Dashboard review with various departments for accuracy - Managing Process for RA validation before any campaign go live - Owning incidents, tracking and updating all stakeholders including escalations - Daily/Weekly/Monthly Internal meeting with stakeholders (Marketing, RA)- Maintain Functional architecture & overview - Ensure proper capacity management is in place for proper growth§ Operations Management-          Data Warehouse Administration: Provide functional administration of all the data warehouse components thus facilitating the availing of reports and dashes.-          Business Intelligence: To provide historical, current, and predictive views of business operations, most often using data that has been gathered into a data warehouse or a data mart and occasionally working from operational data.-          Self Service Reporting: To bring greater business visibility and insight to the broadest audiences of business users, allowing users in the organization to have Web-based self-service access to up-to-the moment, relevant, and actionable intelligence.-          Promotions Tracking- Process and Report Remunerations and Bonuses/Commissions to the respective business shareholders-          Data Mining -Extracting useful information from large data sets or databases Business Process Simulation –Analyze and Simulate and Account for trends and Gaps in data provided and advise the business accordingly.-     Data Modeling, Dimensioning and Reports                     Development: Development of new reports in line with                     reporting requirements adhering to the ETL and BO                               processes, and ensuring the completeness, timeliness                      and accuracy of standard-     Support campaign project handover with zero defects to operations i.e. UAT signoff - Assist business on the requirements phase for enhancement related projects/initiatives § Audit Compliance- Ensure support and execution of audit/RA requirements; - Enforce compliance with all IT processes and business related processes

REQUIRED SKILLS

Analytics, Customer support, CRM systems, Database query languages (SQL, others), Big data and data analytics, Business intelligence, Project management, Stakeholder communication

REQUIRED EDUCATION

Bachelor's degree