Assistant Customer Experience Officer: Ref. No. HELB/021 - Grade 9

The job holder will be responsible for ensuring effective delivery of quality customer service to walk-in customers at Huduma Centres, email and telephone call inquiries across the country while ensuring effective delivery of quality customer service across the Contact Centre customer service channels (Inbound calls, Outbound calls, Emails, web chats, website, and social media), across the country and from diaspora customers.

Job Specifications

i. Handling walk ins, incoming & outgoing calls, emails and social media service-related enquiries; ii. Ensuring all customer enquiries are accurately captured for closure and/or follow through; iii. Ensuring escalated customer enquiries are closed and the customer updated; iv. Disseminating the Board’s publicity updates in the event of any queries;v. Managing the reception desks; and vi. Guiding and directing customers. Person Specifications Minimum Requirements for appointment to the position are:

Interested candidates are required to submit their job application letters, curriculum vitae, copies of academic and professional certificates, copy of Identity Card or Passport and relevant testimonials quoting the Title and Reference Number of the position on the cover letter and envelope

The Chief Executive Officer Higher Education Loans BoardAnniversary Towers, 19th Floor P.O. Box 69489 - 00400NAIROBI, KENYA

Soft copies to be sent to the email address provided for each position on www.helb.co.ke.