Assistant Manager, Operations (Collections) at iSON Xperiences Limited

Job Description

iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise.

Job Location:WESTLANDS

Location:WESTLANDS

Job Number:  KE

Agreement Type:  Contract

iSON Xperiences Kenya has vacancy for an Assistant Manager, Operations (Collections) who will be responsible for managing multiple mandates according to the client’s SLA, develop objectives for day-to-day collections activities, analyse daily, weekly and monthly statistics and trends to maximize collections, ensure collection targets are met, advise on areas of improvement.

KNOWLEDGE, SKILLS AND ABILITIES

Minimum of a Bachelor’s degree. Master’s degree preferred. At least 8 years’ experience in a debt collection role. Knowledge and understanding of debt collection systems. Experience in portfolio management. Minimum of 3 years’ experience directly responsible for managing a team. Excellent People Management skills. Excellent Communication skill (written & verbal). Computer literacy: Word, intermediate Excel, PowerPoint. Strong Relationship Building and customer service skills. Deadline and Target/Results Driven with a high attention to detail. Demonstrates a sound work ethic. Good understanding of the debt collection landscape in Kenya

WORK CONDITIONS

Flexible to work extra hours to meet business needs.