Assistant Property Officer

ABOUT THE COMPANY

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Today, Jubilee is the number one insurer in East Africa with over 450,000 clients. Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi and Mauritius. It is the only ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange. Its regional offices are highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya and Uganda, and an A+ in Tanzania.

JOB SUMMARY

The role holder is responsible for overseeing and managing the day-to-day operations of the Jubilee-ownedbuildings. The role holder is required to ensure that the buildings are well-maintained, safe and meet theneeds of the occupants. Lastly, the role holder plays a crucial role in ensuring the efficient operation of thefacilities and creating a positive environment for tenants or occupants, while ensuring compliance with theset policies and procedures.Academic Background & Relevant Qualifications▪ Bachelor’s degree in Land Economics, Real Estate Management or any other related Fields.▪ Student Member of the Institution of Surveyors of Kenya▪ Diploma in Technical Education – Building, Mechanical, Civil or Electrical is an added advantage▪ Additional certifications in building maintenance, facilities management or related areas▪ Minimum 1-2 years’ experience in a similar role▪ Experience with commercial or residential building operations and maintenance is advantageous.

RESPONSIBILITIES

Operational▪ Building Maintenance: Coordinate and oversee maintenance activities, including repairs, renovations,and preventive maintenance programs. Ensure that the building's infrastructure, systems, andequipment are properly maintained and comply with safety regulations. Supervising and participating inpreventive maintenance of buildings, including floors, walls, ceilings, doors, windows, locks, fixtures,and furniture▪ Facility Management: Manage and supervise the cleaning, security, waste management, and otherfacility-related services. Ensure that the building is clean, secure, and well-maintained at all times.▪ Tenant Relations: Serve as the primary point of contact for tenants or occupants regarding any facilityrelated issues or concerns. Address tenant complaints, resolve conflicts, and maintain positiverelationships with all stakeholders.▪ The role holder will ensure a safe working environment throughout the facility for all employees, andassist in monitoring employee productivity, and providing suggestions for increased service orproductivity.▪ The role holder assesses maintenance and repair needs on all mechanical systems and equipment andperforms light maintenance tasks, as well as evaluates and supervises building staff, assigns work tasks,and trains new employees.▪ Responsible for managing community areas within the building property and prepare them for scheduledevents.▪ Enforce building security and safety policies, and train staff members on proper policy protocols, as wellas manage all emergency situations.▪ Checking grounds, buildings and equipment, and recording need for repair and replacements andreporting the same▪ Providing clear and complete documentation of all activities within the facility and giving orientations torental groups as necessary▪ Enforcing building and safety regulations, notifying proper maintenance personnel when facility problemsarise and communicating to staff and patrons through communication systems▪ Planning and conducting a preventive maintenance program; training new employees; maintainingadequate levels of janitorial and maintenance supplies; as well as keeping records and preparing reports▪ Working with employees to maintain a clean and safe facility.▪ Conduct regular inspections of the building and identify maintenance and repair needs.▪ Respond promptly to building emergencies and take appropriate actions to mitigate risks and ensureoccupant safety.▪ Manage building systems, including HVAC, electrical, plumbing, and security, to ensure their efficientoperation.▪ Coordinate and oversee renovation and remodeling projects, including planning, budgeting, andcontractor management.▪ Stay updated on industry trends, new technologies, and regulations related to building maintenance andoperations.Corporate Governance▪ Compliance: Ensure compliance with building codes, safety regulations, and environmental standards.▪ Adherence to the laws and regulations of Kenya and all internal company policies and procedures.▪ Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigationmeasures against emerging business risks.People & Culture▪ Cross-Functional Collaboration: Actively participate in cross-functional project teams to drivecollaboration, innovation, and accountability across departments and the Group.▪ Employee Collaboration Index: Participate in a minimum of 2 company projects per year with an 80%success rate and engage in at least 1 Group-wide project per year.▪ Skills and Competency Development Index: 100% compliance with your training plan annually to supportpersonal and professional growth, ensuring alignment with career paths and future challenges.▪ Cultural Alignment Index (CAI): Attain the Company’s CAI target score by embedding Jubilee’s values(e.g., innovation, teamwork, excellence) into project execution and team dynamics.▪ Conflict Resolution: Address interpersonal or project-related conflicts constructively, maintaining teammorale and focus on shared goals.▪ Resource Advocacy: Communicate needs (e.g., tools, training, support) to supervisors to ensurepersonal and team success

REQUIRED SKILLS

Property management, Consumer sales (B2C), Business strategy, Economics and business

REQUIRED EDUCATION

Bachelor's degree