Job descriptions & requirements
ABOUT THE COMPANY
NTT Ltd. is a leading global technology services company. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions. Together we enable the connected future.
JOB SUMMARY
Qualifications, Skills & ExperienceBachelor's Degree / College certification from an accredited institution.Minimum of 2 years’ experience in client management within the IT sector Proficiency in Microsoft Office applications.Experience in CRM reporting and management.
RESPONSIBILITIES
Deliver on metrics outlined in the quarterly accountability matrix as defined by the Sales Execution Framework.Build and maintain productive, professional relationships with key stakeholders in assigned accounts.Coordinate involvement of internal teams—including support, service, and management—to meet account objectives and client expectations.Achieve assigned targets for profitable sales volume and strategic objectives within designated accounts.Lead joint strategic account planning to define mutual performance objectives, financial targets, and critical milestones for one- and three-year periods.Continuously assess, clarify, and validate client needs to ensure alignment with solutions offered.Drive solution development efforts by engaging relevant internal resources to address client requirements effectively.Maintain high levels of customer satisfaction in line with company standards.Complete all required training and development objectives within stipulated timelines.Facilitate executive-level engagement and sponsorship within assigned accounts.Provide timely and accurate reporting on set metrics as required by management.
REQUIRED SKILLS
Customer support, CRM systems, Account management, Customer relations, Sales strategy
REQUIRED EDUCATION
Bachelor's degree
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