Associate - Teller (Garissa)

ABOUT THE COMPANY

I&M Bank Limited, is a commercial bank in Kenya, the largest economy in the East African Community. It is licensed by the Central Bank of Kenya, the central bank and national banking regulator

JOB SUMMARY

Roles & ResponsibilitiesProcess customer transactions: Accurately and efficiently handle customer deposits, withdrawals, transfers, and other banking transactions while adhering to bank policies and procedures.Process in-house cheques: Verify and process in-house cheques to ensure legitimate, accurate, and timely payments.Receive outward cheques, VAT and PAYE payments: Accept and validate cheque and tax-related payments, ensuring correct documentation and processing.Process Card Payments: Handle transactions and services related to prepaid, multi-currency, and Narada cards while maintaining transaction security.Carry out daily call backs and filing; Conduct transaction verification callbacks and maintain organized records to support compliance and operational controls.Cross- sell the Bank’s products: Identify customer needs and promote suitable banking products and services to enhance customer value and business growth.Handle customer enquiries: Provide prompt, professional assistance and resolve customer questions, concerns, and service requests.Balance Cash Daily and Manage Cash Limits: Reconcile till cash against system records daily and ensure compliance with approved cash holding limits

REQUIRED SKILLS

Corporate finance, Reporting, Accounting

REQUIRED EDUCATION

Bachelor's degree