Back Office Officer at I&M Bank

Job Description

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.

Job Purpose

The role entails processing of remittances, clearing and all other customer instructions in a timely and efficient manner in line with laid down procedures to offer best service experience.

Primary Responsibilities

Carefully vet and process cheques, ensuring accuracy and completeness. Scan and correct cheques, notify stakeholders of in-house cheque statuses. Reconcile outward cheques, ensuring accuracy against reports. Confirm rates with treasury as needed before processing. Accurately process DMS instructions within SLA, minimizing errors. Accurately process salaries and EFTs, reconciling accounts. Manage standing orders and remittances on time. Handle direct debit payments efficiently. Timely and accurate processing of internal transfers Address customer calls, queries, and complaints efficiently, resolving issues and promoting cross-selling initiatives.

 Person Specifications

Academic Qualifications

Bachelor’s Degree in Business, Banking or related field.

Work Experience.

At least one year relevant experience in a similar role in a similar sized organization.

Skills & Attributes

Planning & Organizational skills Analytical skills and attention to detail Strong oral and written communication skills Interpersonal skills to manage stakeholders at all levels Ethics and integrity Excellent judgment and analytical abilities and impeccable integrity. Strong commercial awareness and an ability to connect to business goals