- Minimum Qualification :
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
ABOUT THE COMPANY
Kofa was established to re-engineer how people access green energy. We are on a mission to create an affordable, sustainable and customer driven electricity network.
We are deploying an advanced network of battery swapping stations, distributed across Africa; accessible electricity without the need for costly wires and legacy infrastructure.
JOB SUMMARY
Qualifications and Skills:Education:Bachelor’s degree in Mathematics, Statistics, Actuarial Science, Computer Science, Business Analytics or related quantitative field.Experience:2+ years experience in high-intensity operational environments such as a Network Operations Centre, trading desk, logistics control centre, banking, or equivalent.Demonstrated ability to make data-driven commercial decisions under pressure.
RESPONSIBILITIES
Battery Network Operations AnalystOperate and oversee Kofa’s Network Operations Centre (NOC) to support 24/7 (shift schedule) real-time network decision-making.Monitor and optimize the performance of battery swap stations to maximize availability, reliability, and customer satisfaction.Coordinate with field associates and engineers to troubleshoot and prevent faults, ensuring safety and continuity of operations.Respond rapidly to operational events and alarms, initiating corrective action and safety protocols where necessary.Data-Driven OptimizationConduct advanced analysis to identify efficiency improvements and operational risks.Collaborate with Product, Engineering, and Data Science teams to integrate automation and AI into NOC workflows.Produce actionable insights through structured reporting (daily, weekly, and quarterly) to guide network optimization and executive decision-making.Risk and Capacity ManagementImplement strategies to balance customer experience, operational resilience, and commercial efficiency.Forecast and manage network demand, and recommend data-driven interventions.Support cost control initiatives while ensuring Service Level Agreements (SLAs) are consistently met.Customer-Centric OperationsEnsure every interaction with Kofa’s network is seamless, safe, and reliable.Optimize battery allocation and dispatch across the network at the lowest possible cost without compromising service quality.Collaborate cross-functionally with Sales, Marketing, and Finance to translate operational insights into customer value and business growth.Emergency Response CoordinationAct as the first line of response for triggering emergency protocols, coordinating evacuations, and liaising with emergency services.
REQUIRED SKILLS
Network operating centre (NOC), Technical support, System integration, System administration
REQUIRED EDUCATION
Bachelor's degree
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