Branch Manager

ABOUT THE COMPANY

About Us
Flex Money transfer Limited is an African Company based in Kenya that offers international money transfer services and Forex. At Flex our objective is to exceed the expectations of our clients by providing unparalleled safe, secure and reliable money transfer services as well as offering the best exchangerates in town. In addition to money transfer services, Flex Money offers bulk M-Pesa services to local businesses and organizations. Flex money is also one of fastest growing money transfer and remittance services company in Africa. To better serve our customers, the company is constantly expanding its agent network by building strong and reliable partnerships and introducing new products and services.

JOB SUMMARY

Role SummaryFlex Money Transfer, a licensed Forex and Remittance company, is seeking a Branch Manager to oversee daily branch operations, drive profitability, ensure regulatory compliance, and deliver excellent customer service. The role requires a strong leader with financial, operational, and people management experience.

RESPONSIBILITIES

Manage daily forex and remittance operations, cash handling, vault controls, and reconciliations.Drive branch profitability through transaction growth and customer acquisition.Monitor branch performance, P&L, and operational risks.Lead, coach, and supervise branch staff to achieve high productivity and service standards.Handle customer issues, negotiate FX rates within approved limits, and build strong client relationships.Ensure compliance with CBK regulations, AML/CFT, KYC, and internal policies.Conduct teller audits, fraud monitoring, and submit required operational and compliance reports.Key RequirementsDiploma or Bachelor’s degree in Business, Finance, Economics, or a related field.At least 3 years’ experience in branch management, forex bureau operations, or a senior role in banking/microfinance with forex and remittance exposure.Strong financial and P&L management skills.Good knowledge of CBK regulations and AML/CFT requirements.Proven leadership, customer service, and problem-solving skills.High integrity and ability to work under pressure.Experience with the Fabit system is an added advantage.Why ApplyJoin a growing fintech and remittance company and take ownership of branch performance in a regulated, results-driven environment with opportunities for professional growth.

REQUIRED SKILLS

Fraud risk assessment and management, Treasury management, International payments, Mobile payments, mobile money, Due diligence, Retail banking, Foreign exchange trading, Cash management, Over the counter trading

REQUIRED EDUCATION

Bachelor's degree