Branch Manager (Nyanza and Western Region)
Job summary
The Branch Manager is a key leadership role responsible for overseeing Branch Operations. This position drives the achievement of loan disbursement, collection & acquiring new customers targets. The role includes leading and guiding staff, maintaining strong client/community relationships to support financial inclusion and significant branch growth.
Job descriptions & requirements
Duties and Responsibilities
1. Manage the day-to-day operations of the branch, including customer service, new customers acquisition, loan disbursements, collections, filing, pipelines and daily reports preparation.
2. Achieve branch targets in all KPIs, contributing to the overall growth of the organization by generating revenue.
3. Implement strategies to improve branch efficiency, resulting in reduced processing times and increased customer satisfaction.
4. Lead a team of BDOs and administrative staff, providing guidance and support to ensure high performance levels.
5. Develop and maintain relationships with local businesses and community organizations to promote the company& services.
6. Ensure compliance with regulatory requirements and company policies at the branch level
7. Collaborate with other branches and departments to share best practices and improve overall company performance.
Salary 40-50k plus commission
Academic &Professional Qualification
Essential
Desirable
Diploma
Bachelor's Degree in Business or equivalent.
Work Experience & Skills
1 year in the same field (microfinance)
Key Competencies
Essential
Leadership and Team Management
Customer Service Orientation
Financial and Business Acumen
Compliance and Risk Management
Communication and Interpersonal Skills
Send CV and cover letter to careers@rapidcash.co.ke with subject line Branch Manager
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