Job descriptions & requirements
ABOUT THE COMPANY
Safaricom, Ltd is a leading mobile network operator in Kenya. It was formed in 1997 as a fully owned subsidiary of Telkom Kenya. In May 2000, Vodafone Group Plc of the United Kingdom acquired a 40% stake and management responsibility for the company. Safaricom employs over 1,500 people mainly stationed in Nairobi and other big cities like Mombasa, Kisumu, Nakuru and Eldoret in which it manages retail outlets. Currently, it has nationwide dealerships to ensure customers across the country have access to its products and services.
JOB SUMMARY
QualificationsUndergraduate degree in either Electrical, Telecommunications Engineering or equivalent from a reputable institution.Experience in data analytics and coding will be an added advantage.1 year telecommunications experience in GSM related field; 1 year valid Driving License.
RESPONSIBILITIES
Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.Maintenance of BTSes within the assigned cluster to achieve RAN availability of >99.80%Support and maintain energy efficiency initiatives and power equipment. Review cluster level RAN upgrade plans and flag potential risk to service and EHS.Handle Customer Complains within the assigned Cluster. Manage maintenance and rollout MSPs within cluster to ensure EHS adherence and quality workmanship.Manage site Costs and maintain H&S standards for the assigned BTSes. Acceptance of new elements within the Radio Network infrastructure.Share commercial & technical insights at cluster level.Support optimization initiatives aimed at delivering cluster level network NPS, CA target, CSSR, CDR, MOS, Dl & UL throughput targets and managing customer complaints.Participate in RAN, Transmission, power hardware and software upgrades.Escalate persistent RAN faults to support teams and track for closure. Automate routine tasks.
REQUIRED SKILLS
Safety systems, Operative management, Quality management, Risk management
REQUIRED EDUCATION
Bachelor's degree
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