Job descriptions & requirements
ABOUT THE COMPANY
We are a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility.
JOB SUMMARY
What you will bring :Education: BSc in Telecommunications, Computer Science or equivalent.8+ years of experience in Telecom BSS and NetCracker Convergent Rating & Billing.Hands on experience in Product Catalog, Product Offering (PO), Product Structure (PS), Rule Engine, Discounts & Promotions, Rating Engine, Billing Engine, Bill formatting & invoice lifecycleDeep understanding of Event analysis, Split charging, Bill shock, Taxation module, Adjustments & correctionsExperience supporting end-to-end Order-to-Cash (O2C) flows.Strong debugging and problem-solving skills.Experience with REST/SOAP APIs, mediation, and ESB layers.Ability to read and analyze NetCracker logs and CDR flows.Strong Unix/Linux skills; shell scripting knowledge.Basic–intermediate SQL for data analysis and issue diagnosis.Scripting in Java and JavaScript.Knowledge of SSL certificates and security configuration. Strong understanding of ITIL processes (Incident, Problem & Change).Proven experience handling P1/P2 production incidents.Experience with tools such as ServiceNow, Remedy, or JIRA.
RESPONSIBILITIES
Production Support & Incident ManagementAct as L2 SME for NetCracker Convergent Billing & Rating.Handle P1/P2 incidents, perform impact assessment, and drive resolution end-to-end.Perform root cause analysis (RCA) and produce post-incident reports.Provide expert-level support for complex rating, billing and charging defects.Ensure SLA/OLA compliance for application availability and ticket resolution.Troubleshooting, analyzing and resolving issues across :Product chargingEvent summariesApply payments & adjustmentsOne-time chargesDiscounts (event & product level)Taxation & itemizationLate payment generationBill details & formattingTroubleshoot CDR ingestion, mediation, rating, billing and invoice generation issues.Validate data consistency across Product Catalog, Product Offering (PO), Product Structure (PS), Rating Engine and Billing Engine.Support complex scenarios such as split charging, bill shock, taxation errors and discount misapplication.Monitoring & Proactive OperationsMonitor production systems for performance, stability and data integrity.Act on alerts from monitoring tools and traffic anomalies between upstream and downstream systems.Proactively identify recurring issues and drive permanent fixes.Stakeholder, Vendor & Team CoordinationAct as the onshore escalation point for L1 and offshore L2/L3 teams.Coordinate with IT, network, mediation and integration teams.Work with NetCracker product support for defect resolution and patches.Interface with business teams during major incidents and billing cycles.Participate in CAB, incident review and service governance meetings.Change, Release & UAT SupportValidate configuration changes, hotfixes and patches.Support UAT, regression testing and production releases.Ensure adherence to ITIL-based change and deployment processes.Documentation & Knowledge ManagementMaintain runbooks, SOPs and known-error databases.Document RCA findings and troubleshooting procedures.Mentor and upskill L1 engineers.
REQUIRED SKILLS
Troubleshooting, Technical support, Computer, laptop maintenance and repair, Network management
REQUIRED EDUCATION
Bachelor's degree
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