Building/Property Manager

Role Purpose 

The Building Manager is responsible for the day-to-day management, maintenance, tenant relations, and financial administration of Gada Investments' property portfolio. The role ensures that buildings are well maintained, tenants receive excellent service, rent is collected on time, and all facilities operate safely and efficiently. 

The Building Manager is the "caretaker of the asset" — protecting both tenant satisfaction and the long-term value of the property. 

 Key Responsibilities 

1. Facilities Management 

Ensure all building facilities are functioning properly and safely, including: 

• Water supply systems 
  

• Electrical systems and common area lighting 
  

• Toilets and sanitation facilities 
  

• Pumps, tanks, generators and related equipment 
  

• Common areas including corridors, staircases and parking areas 
  

• Waste management and cleanliness standards 
  

Key Duties 

• Conduct regular building inspections. 
  

• Identify and resolve facility-related issues promptly. 
  

• Coordinate repairs and maintenance activities. 
  

• Ensure preventative maintenance schedules are followed. 
  

• Monitor utility usage and report unusual consumption. 
  

• Maintain health and safety standards across all properties. 
  

 2. Tenant Management 

Act as the primary point of contact for all tenants. 

Key Duties 

• Respond to tenant enquiries and complaints. 
  

• Resolve tenant issues in a professional and timely manner. 
  

• Manage tenant onboarding and move-in processes. 
  

• Coordinate lease renewals. 
  

• Maintain positive tenant relationships. 
  

• Ensure compliance with lease terms and property regulations. 
  

 3. Rent Collection & Arrears Management 

Drive timely collection of rental income and minimise outstanding balances. 

Key Duties 

• Monitor rental payments. 
  

• Issue rent reminders and statements. 
  

• Follow up on overdue accounts. 
  

• Develop and implement arrears recovery plans. 
  

• Escalate serious collection matters to management. 
  

• Maintain accurate rent collection records. 
  

• Produce monthly arrears reports. 
  

Key Performance Indicator (KPI) 

• Rent collection rate (%) 
  

• Outstanding arrears value 
  

• Debtor days 
  

 4. Building Maintenance Management 

Ensure all repairs and maintenance activities are completed effectively. 

Key Duties 

• Receive and record maintenance requests. 
  

• Prioritise urgent and non-urgent repairs. 
  

• Coordinate contractors and service providers. 
  

• Obtain quotations where necessary. 
  

• Monitor quality of completed work. 
  

• Ensure maintenance activities remain within approved budgets. 
  

• Maintain detailed maintenance records. 
  

 5. Contractor & Vendor Management 

Manage all suppliers involved in maintaining the properties. 

Key Duties 

• Source reliable maintenance contractors. 
  

• Monitor contractor performance. 
  

• Verify work completion before payment approval. 
  

• Maintain service contracts and renewal schedules. 
  

• Ensure contractors comply with safety requirements. 
  

 6. Administration & Reporting 

Maintain accurate records and provide regular management updates. 

Key Duties 

• Maintain tenant records and lease documentation. 
  

• Track maintenance costs. 
  

• Monitor service charge expenditures. 
  

• Prepare monthly management reports. 
  

• Keep records of incidents, complaints and resolutions. 
  

• Maintain asset and equipment registers. 
  

 Key Deliverables 

The Building Manager will be expected to deliver: 

1. Well-maintained buildings with minimal downtime. 
   

1. High tenant satisfaction levels. 
   

1. Timely rent collection. 
   

1. Reduced rental arrears. 
   

1. Fast resolution of maintenance issues. 
   

1. Accurate monthly property performance reporting. 
   

1. Effective management of contractors and suppliers. 
   

 Qualifications & Experience 

Education 

• Diploma or Degree in:  
  

• Property Management 
  

• Building Management 
  

• Facilities Management 
  

• Real Estate 
  

• Business Administration 
  

• Related field 
  

Experience 

• Minimum 3 years' experience in:  
  

• Property management 
  

• Facilities management 
  

• Building operations 
  

• Real estate administration 
  

 Skills & Competencies 

Technical Skills 

• Property management 
  

• Facilities management 
  

• Maintenance coordination 
  

• Rent collection and debtor management 
  

• Budget management 
  

• Report preparation 
  

Personal Attributes 

• Strong communication skills 
  

• Problem-solving mindset 
  

• Highly organised 
  

• Customer-service orientated 
  

• Strong negotiation skills 
  

• Attention to detail 
  

• Ability to work independently 
  

 Ideal Candidate Profile 

The ideal candidate combines the mindset of a property manager, facilities manager and collections officer. They must be comfortable dealing with tenants, chasing rent, coordinating repairs, managing contractors and ensuring the buildings remain attractive, safe and profitable.