BUSINESS ANALYST & DELIVERY COORDINATOR (Enterprise Solutions & SaaS)

1. JOB SUMMARY

The Business Analyst & Delivery Coordinator is responsible for supporting the successful delivery of enterprise technology, SaaS, CRM, and digital transformation projects. The role combines business analysis, project coordination, client engagement, and delivery support. The ideal candidate is highly organized, analytical, and commercially aware, with the ability to bridge communication between clients, technical teams, and business stakeholders.

2. PURPOSE OF THE ROLE

• Improve project delivery efficiency and coordination.
• Enhance communication between technical and business stakeholders.
• Ensure accurate documentation of requirements and project activities.
• Strengthen project governance and implementation structure.
• Support successful onboarding and execution of enterprise projects.
• Improve visibility, tracking, and accountability across delivery activities.

3. DUTIES AND RESPONSIBILITIES

A. Business Analysis & Requirements Gathering

• Conduct discovery sessions with clients and stakeholders to gather requirements.
• Analyze business processes and identify improvement opportunities.
• Translate requirements into clear functional documentation.
• Prepare BRDs, user stories, process flows, and requirement matrices.

B. Project Coordination & Delivery Support

• Coordinate day-to-day project activities across teams.
• Track timelines, deliverables, and milestones.
• Schedule meetings, workshops, and demos.
• Maintain project trackers and status reports.

C. Stakeholder Communication & Client Engagement

• Act as a communication link between clients and delivery teams.
• Prepare meeting minutes, action logs, and project updates.
• Coordinate project review meetings and follow-ups.
• Support management of client relationships throughout project lifecycles.

D. Documentation & Reporting

• Maintain organized project documentation and records.
• Prepare weekly and monthly delivery status reports.
• Support preparation of dashboards and project summaries.
• Ensure compliance with documentation standards.

E. Delivery Governance & Process Improvement

• Support structured delivery and project management processes.
• Track project KPIs and performance metrics.
• Identify inefficiencies and recommend improvements.
• Contribute to continuous improvement initiatives.

F. Cross-Functional Coordination

• Work closely with developers, technical leads, sales teams, and project managers.
• Coordinate handovers between sales, implementation, and support teams.
• Align commercial commitments with operational delivery.

4. QUALIFICATIONS

• Bachelor’s Degree in Business Information Technology, Computer Science, Information Systems, Business Administration, Software Engineering, Project Management, or related field.
• Minimum 3–5 years’ experience in business analysis, project coordination, delivery operations, SaaS implementation, CRM/ERP environments, or digital transformation projects.
• Experience in client-facing project environments is highly preferred.

5. COMPETENCIES

Technical Competencies

• Business process analysis
• Requirements gathering & documentation
• Project coordination & delivery tracking
• Stakeholder management
• Report writing & presentation preparation
• Risk tracking & escalation
• CRM/project management tools utilization

Behavioral Competencies

• Strong organizational ability
• High attention to detail
• Excellent communication and interpersonal skills
• Problem-solving mindset
• Accountability and ownership
• Ability to manage multiple priorities
• Analytical thinking and adaptability
• Client-centric mindset