Business Development Officer - Corporate Life

A. Business Delivery & Growth

• Deliver the approved annual budget for Group Life, Group Credit Life, Group Last Expense and Group Critical Illness
  
• Drive new business and growth from existing accounts through proactive prospecting, client engagement, cross-selling and up-selling
  
• Develop and maintain a healthy sales pipeline and actively pursue opportunities to achieve and exceed agreed sales targets
  
• Identify new markets, customer segments and business opportunities that can contribute to portfolio growth
  
• Leverage the organisation's strategy, networks and existing relationships to identify and develop corporate business opportunities
  
• Identify multinational companies and locally based subsidiaries that may benefit from regional or international insurance solutions
  
• Support the development and placement of private and public sector business opportunities in collaboration with relevant internal and external stakeholders
  

 B. Business Development & Proposal Management

• Identify and develop prospective corporate clients through targeted business development activities and market engagement
  
• Understand customer and intermediary needs and coordinate the development of appropriate insurance solutions
  
• Ensure quotations and proposals are delivered accurately and within agreed timelines
  
• Follow up on proposals submitted, obtain feedback and proactively address client or intermediary requirements to improve conversion
  
• Maintain accurate and up-to-date records of opportunities, activities and prospects through the CRM system
  
• Analyse lost opportunities and provide feedback to improve future business conversion
  

 C. Market Intelligence

• Gather market intelligence on customer needs, competitor activity, pricing, product developments and emerging trends within the corporate insurance market
  
• Monitor competitor activity and provide timely feedback on opportunities and potential threats
  
• Share market insights that can support improvements to products, pricing, service delivery and customer value propositions
  
• Maintain an understanding of market developments to ensure business opportunities are identified proactively
  

D. Client & Intermediary Relationship Management

• Build and maintain effective relationships with corporate clients, prospects, brokers, agents and other business partners
  
• Conduct regular client and intermediary engagements to understand needs, strengthen relationships and identify opportunities for business growth
  
• Support the management of key accounts and ensure agreed service requirements are followed through
  
• Address client and intermediary queries promptly and coordinate with relevant internal teams to ensure timely resolution
  
• Support retention and growth of existing business through proactive account engagement and service
  

E. Distribution & Channel Development

• Support the expansion of corporate business through the acquisition and development of new intermediaries and distribution partners
  
• Maintain productive relationships with existing intermediaries and identify opportunities to increase business volumes and wallet share
  
• Support channel initiatives, campaigns and business development activities aimed at generating new business
  
• Provide feedback on intermediary needs and market dynamics to inform distribution initiatives
  

F. Credit Control & Client Service

• Support effective credit control and timely premium collection across the assigned portfolio.
  
• Follow up with clients and intermediaries on outstanding premiums and escalate aged or problematic accounts appropriately.
  
• Coordinate with internal teams to ensure timely issuance of policy documentation, reconciliations, premium processing and other requirements that support collection.
  

G. Reporting, CRM & Performance Management

• Maintain accurate, timely and quality records of sales activities, prospects, proposals, conversions, renewals and client engagements
  
• Prepare regular sales, pipeline and business development reports as required
  
• Monitor individual performance against agreed targets and take appropriate action to improve performance
  
• Use CRM and other business tools effectively to manage the sales cycle from prospecting and needs identification through to acquisition, account servicing and retention
  

2. SKILLS AND COMPETENCIES

• Business Development
  
• Employee Benefits Knowledge
  
• Relationship Management
  
• Negotiation and Influencing
  
• Commercial Acumen
  
• Communication and Presentation
  

3. KNOWLEDGE & EXPERIENCE

• At least 5 years’ relevant experience in business development, sales or account management, preferably within the insurance or financial services sector
  
• Experience in Group Life, Group Credit Life, employee benefits or other corporate insurance products is preferred
  
• Experience working with brokers, intermediaries and corporate clients
  
• Demonstrable experience in new business acquisition, pipeline management and achieving sales targets
  

4. QUALIFICATIONS

• Bachelor’s degree in Business Administration, Commerce, Marketing, Insurance, Economics, Finance, Actuarial Science or a related field
  
• Professional qualification in Insurance (e.g., ACII, IIK) or progress towards a recognised insurance qualification will be an added advantage
  
• Professional qualification in Sales or Marketing will be an added advantage
  

A. Business Delivery & Growth

• Deliver the approved annual budget for Group Life, Group Credit Life, Group Last Expense and Group Critical Illness
  
• Drive new business and growth from existing accounts through proactive prospecting, client engagement, cross-selling and up-selling
  
• Develop and maintain a healthy sales pipeline and actively pursue opportunities to achieve and exceed agreed sales targets
  
• Identify new markets, customer segments and business opportunities that can contribute to portfolio growth
  
• Leverage the organisation's strategy, networks and existing relationships to identify and develop corporate business opportunities
  
• Identify multinational companies and locally based subsidiaries that may benefit from regional or international insurance solutions
  
• Support the development and placement of private and public sector business opportunities in collaboration with relevant internal and external stakeholders
  

 B. Business Development & Proposal Management

• Identify and develop prospective corporate clients through targeted business development activities and market engagement
  
• Understand customer and intermediary needs and coordinate the development of appropriate insurance solutions
  
• Ensure quotations and proposals are delivered accurately and within agreed timelines
  
• Follow up on proposals submitted, obtain feedback and proactively address client or intermediary requirements to improve conversion
  
• Maintain accurate and up-to-date records of opportunities, activities and prospects through the CRM system
  
• Analyse lost opportunities and provide feedback to improve future business conversion
  

 C. Market Intelligence

• Gather market intelligence on customer needs, competitor activity, pricing, product developments and emerging trends within the corporate insurance market
  
• Monitor competitor activity and provide timely feedback on opportunities and potential threats
  
• Share market insights that can support improvements to products, pricing, service delivery and customer value propositions
  
• Maintain an understanding of market developments to ensure business opportunities are identified proactively
  

D. Client & Intermediary Relationship Management

• Build and maintain effective relationships with corporate clients, prospects, brokers, agents and other business partners
  
• Conduct regular client and intermediary engagements to understand needs, strengthen relationships and identify opportunities for business growth
  
• Support the management of key accounts and ensure agreed service requirements are followed through
  
• Address client and intermediary queries promptly and coordinate with relevant internal teams to ensure timely resolution
  
• Support retention and growth of existing business through proactive account engagement and service
  

E. Distribution & Channel Development

• Support the expansion of corporate business through the acquisition and development of new intermediaries and distribution partners
  
• Maintain productive relationships with existing intermediaries and identify opportunities to increase business volumes and wallet share
  
• Support channel initiatives, campaigns and business development activities aimed at generating new business
  
• Provide feedback on intermediary needs and market dynamics to inform distribution initiatives
  

F. Credit Control & Client Service

• Support effective credit control and timely premium collection across the assigned portfolio.
  
• Follow up with clients and intermediaries on outstanding premiums and escalate aged or problematic accounts appropriately.
  
• Coordinate with internal teams to ensure timely issuance of policy documentation, reconciliations, premium processing and other requirements that support collection.
  

G. Reporting, CRM & Performance Management

• Maintain accurate, timely and quality records of sales activities, prospects, proposals, conversions, renewals and client engagements
  
• Prepare regular sales, pipeline and business development reports as required
  
• Monitor individual performance against agreed targets and take appropriate action to improve performance
  
• Use CRM and other business tools effectively to manage the sales cycle from prospecting and needs identification through to acquisition, account servicing and retention
  

2. SKILLS AND COMPETENCIES

• Business Development
  
• Employee Benefits Knowledge
  
• Relationship Management
  
• Negotiation and Influencing
  
• Commercial Acumen
  
• Communication and Presentation
  

3. KNOWLEDGE & EXPERIENCE

• At least 5 years’ relevant experience in business development, sales or account management, preferably within the insurance or financial services sector
  
• Experience in Group Life, Group Credit Life, employee benefits or other corporate insurance products is preferred
  
• Experience working with brokers, intermediaries and corporate clients
  
• Demonstrable experience in new business acquisition, pipeline management and achieving sales targets
  

4. QUALIFICATIONS

• Bachelor’s degree in Business Administration, Commerce, Marketing, Insurance, Economics, Finance, Actuarial Science or a related field
  
• Professional qualification in Insurance (e.g., ACII, IIK) or progress towards a recognised insurance qualification will be an added advantage
  
• Professional qualification in Sales or Marketing will be an added advantage