Business Development Officer – SME Market Segment

Job Purpose
Responsible for growth of SME businesses and onboarding of NSSF Tier II business to meet set business targets
Key Responsibilities

• Acquire and onboard SME businesses by identifying and exploiting business opportunities.
• Onboard NSSF Tier II business as per set targets.
• Qualify and onboard SME champions, supervise the champions and make recommendation on supporting and improving the them.
• Meet set production and other departmental targets.
• Vett and qualify all attendance schedules of workshop attendees to ensure they meet set criteria and parameters.
• Coordinate SME mini workshops and main workshops as per set schedule with other support departments – marketing, procurement etc.
• Follow up all workshop attendees to ensure close or loss with justified reasons for loss.
• Prepare summary reports of all workshops held highlighting success areas and areas of identified for improvement.
• Support and train Champions and intermediaries on SMEs and NSSF Tier II as per set calendar.
• Prepare sales presentations for upcoming workshops, trainings and to prospective customers for self and also to support champions and intermediaries.
• Accompany champions and intermediaries for identified customer visits and presentations.
• Develop cordial working relationships with all intermediaries, partners and customers and report any conflicts while maintain a schedule of all reported conflicts.
• Handle any queries and concerns as per agreed TATs to ensure delivery of exceptional customer service.
• Ensuring credibility with clients by maintaining detailed knowledge of current market conditions and competitors' products.
• Prepare and maintain weekly and adhoc reports as required.
• Prepare and maintain an updated sales pipeline.
• Regular training of champions, intermediaries and partners on SME and NSSF Tier II solutions, business acquisition skills and company processes.
• Liaise internally with other members of the team to ensure effective and efficient execution of customer, champions and intermediary requests.
  

Knowledge, Experience And Qualifications Required

• Bachelor’s degree in a business-related field.
• Professional qualification in Insurance such as ACII (Associate of the Chartered Insurance
  

Institute) or AIIK (Associate of the Insurance Institute of Kenya).

• TDPK qualification is an added advantage.
• 2–4 years of relevant experience within the insurance industry.
• Demonstrated ability to drive business growth, manage client relationships, and meet performance targets.
  

Key Competencies

• Strong understanding of, Retirement Benefits Solutions, insurance products, markets, and regulatory frameworks.
• Excellent communication and negotiation skills for engaging clients and stakeholders.
• Analytical ability to identify opportunities and assess market trends.
• Proven track record in business development, sales, or client acquisition.
• Ability to work independently while contributing to team objectives.
  

Primary Location
Kenya-Nairobi-Nairobi
Organization
Britam
Job Type
Permanent
Shift
Day Job
Contract Type
Full-time
Job Posting
23-04-2026
Unposting Date
27-04-2026
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