Business Development & Operations Lead

Career Opportunity: Business Development & Operations Lead (Founding Team) - Nairobi
Rayhun HR Consulting Limited is a leading human resources firm specializing in customized recruitment solutions for businesses of all sizes.
Our client, a newly established integrated facilities management (IMF) company providing end-to-end facilities management solutions across commercial offices, manufacturing, healthcare, education, retail, hospitality and industrial facilities seeks to recruit for a Business Development & Operations Lead – (Founding Team).
Job Summary: The Business Development & Operations Lead is responsible for driving business development and supporting the operational growth of a newly established Integrated Facilities Management company by identifying and securing new business opportunities, building strategic client and partner relationships, and ensuring the successful mobilization and delivery of contracted services.
The role will play a key part in establishing the company's commercial pipeline, operational standards, and long-term market presence, with the opportunity to transition into a permanent leadership position as the business grows.
Key Accountabilities

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• Business Development & Revenue Growth
  
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  • Identify, research, and pursue new business opportunities across commercial offices, manufacturing, healthcare, education, retail, hospitality, and industrial facilities.
    
  • Develop and maintain a strong pipeline of qualified business opportunities and prospective clients.
    
  • Generate and qualify sales leads through networking, referrals, market research, direct engagement, and other business development channels.
    
  • Build and maintain relationships with key decision-makers, property owners, facility managers, corporate executives, procurement teams, and other relevant stakeholders.
    
  • Understand client requirements and develop tailored facilities management solutions aligned with their operational and commercial needs.
    
  • Prepare compelling technical and commercial proposals, presentations, quotations, and bids.
    
  • Lead commercial discussions, negotiations, and follow-ups through to successful contract closure.
    
  • Develop strategic partnerships and business relationships that support the company's market entry and growth.
    
  
  
• Contract Mobilization & Operations
  
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  • Coordinate the mobilization and commencement of newly secured facilities management contracts.
    
  • Work closely with clients, subcontractors, service providers, and internal teams to ensure smooth transition into service delivery.
    
  • Coordinate the deployment of required personnel, resources, equipment, and service providers for new contracts.
    
  • Manage and coordinate subcontractors and third-party service providers to ensure agreed standards are maintained.
    
  • Monitor service delivery against agreed Service Level Agreements (SLAs), contractual requirements, and client expectations.
    
  • Identify operational challenges and coordinate timely corrective actions to maintain service quality.
    
  • Support the development and implementation of effective operational processes as the company scales.
    
  
  
• Client Relationship & Service Management
  
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  • Develop and maintain strong, professional relationships with existing and newly acquired clients.
    
  • Act as a key point of contact for clients, ensuring effective communication and timely resolution of operational matters.
    
  • Understand client expectations and identify opportunities to improve service delivery and strengthen client retention.
    
  • Gather client feedback and use insights to support continuous improvement.
    
  • Identify opportunities for account growth, additional services, and long-term client partnerships.
    
  
  
• Performance, Quality & Compliance
  
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  • Monitor operational performance against agreed service standards, KPIs, and SLAs.
    
  • Prepare regular operational, business development, and performance reports for management.
    
  • Support quality assurance initiatives across contracted facilities.
    
  • Promote compliance with relevant Health, Safety and Environment (HSE) requirements.
    
  • Identify service delivery risks and recommend practical measures to mitigate them.
    
  • Support the development of quality and operational standards as the organization establishes its processes and systems.
    
  
  
• Founding Team & Business Growth
  
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  • Contribute actively to building the company's commercial and operational foundation from the ground up.
    
  • Support the development of business development strategies, market entry initiatives, and growth plans.
    
  • Identify opportunities to expand the company's service portfolio and market reach.
    
  • Contribute ideas and initiatives that strengthen the company's competitiveness and positioning within the Kenyan IFM market.
    
  • Work with the founding leadership team to establish scalable processes, systems, and standards.
    
  • Take ownership of assigned business objectives and contribute directly to the company's growth and performance.
    
  
  

Key Requirements

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• Degree or Diploma in Facilities Management, Engineering, Business Administration, Marketing, or a related field.
  
• At least 5 years’ experience in facilities management, property management, engineering services and business development.
  
• Strong network within corporate Kenya.
  
• Excellent communication and negotiation skills.
  
• Experience preparing technical and commercial proposals.
  
• Ability to work independently with minimal supervision.
  
• Demonstrated experience in business development, sales, client acquisition, or commercial growth.
  
• Proven experience preparing technical and commercial proposals, presentations, quotations, or bids.
  

How to apply
Qualified candidates to apply via email info@rayhun.co.ke clearly indicating the position they are applying for on the email subject as “Business Development & Operations Lead” by COB 24th August 2026.
Remuneration – Shared Profit from Business Generated
Due to the urgency, application will be reviewed on a rolling basis.
NB: Only short-listed candidates will be contacted.
Rayhun HR Consulting Ltd is a proud equal opportunity Employer and does not discriminate the applicants on any basis.