Business Intelligence & Pricing Analyst

ABOUT THE COMPANY

At Teleperformance, we provide industry-leading customer experiences and digitally powered business services for the world’s best brands. A globally diverse and inclusive company, we are a work family of more than 420,000 serving more than 170 countries and speaking 265 languages and dialects. We combine cutting-edge innovation with human understanding and empathy to deliver a comprehensive suite of best-of-breed services and end-to-end business solutions to integrate and optimize front-office customer support, back-office functions, and business operations. Our knowledge services portfolio applies Design Thinking and intelligent analytics to help companies optimize business processes and accelerate digital transformation. Because people and processes are the core of our business, we believe in hiring and nurturing top talent. Join our global network where the possibilities are endless, and everyone can make a difference. We are a socially responsible company that manages with a clear purpose and has been recognized in 2023 within the Top 5 of the World’s Best Workplace’s.
We are customer experience management experts.

JOB SUMMARY

We are seeking a highly analytical and commercially driven Business Intelligence & Pricing Analyst to consolidate reporting across WFM, Finance, Operations, and other departments into a centralized reporting system while also leading pricing and financial modelling for new client opportunities. This role will serve as the single point of ownership for enterprise reporting, KPI standardization, data integration, and pricing strategy, ensuring leadership has accurate, unified insights to support operational and commercial decisions.

RESPONSIBILITIES

1. Enterprise Reporting & BI DevelopmentConsolidate data from WFM, Finance, Operations, CRM, Facilities and, other departments into a centralized BI dashboard.Design, build, and maintain executive-level dashboards (Power BI or equivalent).Develop and manage data models ensuring consistency and accuracy across reporting.Automate recurring reports and reduce manual Excel-based processes.Establish and standardize KPI definitions across departments.Ensure alignment between operational metrics and financial reporting.2. Data Integration & GovernanceIntegrate data from multiple systems (WFM tools, finance systems, CRM, operational platforms).Perform data cleansing, transformation, and validation.Create a “single source of truth” framework for business reporting.Support the development of scalable reporting structures and data governance practices.3. Pricing & Financial ModellingDevelop pricing models for new client opportunities (FTE-based, transaction-based, or hybrid models).Partner with Sales, Operations, WFM, and Finance to build accurate cost models.Calculate cost per FTE, productivity assumptions, shrinkage impact, and margin projections.Prepare commercial proposals supported by financial analysis.Conduct scenario analysis and sensitivity modelling to assess profitability risks.Support contract renewals with updated pricing models where necessary.4. Business PartneringTranslate complex data into clear business insights for leadership.Provide performance analysis across revenue, cost, utilization, occupancy, and margins.Support strategic planning with forecasting and trend analysis.Challenge inconsistencies in reporting and improve cross-functional alignment.Requirements Bachelor’s degree in finance, Statistics, Data Analytics, Business, Economics, or related field.3–6 years of experience in Business Intelligence, Data Analytics, Financial Analysis, or similar role.Experience in BPO, call center, or operations-driven environments is highly preferred.Proven experience building executive dashboards and financial models.Advanced Power BI (or Tableau)Strong SQL skillsAdvanced Excel (Power Query, Power Pivot, financial modelling)Experience in data modelling (e.g., star schema, relational models)Knowledge of ETL processes and data integrationStrong understanding of operational KPIs (Service Level, AHT, Occupancy, Shrinkage, Productivity)Strong understanding of financial metrics (Revenue, Cost, Margin, Contribution)We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

REQUIRED SKILLS

Business intelligence, Big data and data analytics, Financial analytics and forecasting, Relational databases (SQL), Business performance monitoring

REQUIRED EDUCATION

Bachelor's degree